CAIRE has officially opened new global service headquarters in Canton, Ga.
In an Oct. 24 news announcement, CAIRE said its new home base is near the company’s primary manufacturing hub in Atlanta.
“The move by the company is designed to advance long-term plans to enhance service and support for home and durable medical equipment providers everywhere,” the announcement said. “The 29,500-square-foot Canton facility will provide rapid servicing of equipment, as well as fulfillment of specialty service parts and accessories for CAIRE respiratory and specific AirSep brand commercial products. The site has 20 employees, inclusive of the company’s U.S.-based technical service team, who primarily supports respiratory product customers and end users.”
The new facility, alongside the recent expansion of CAIRE’s authorized service network to 23 locations across the country, “is expected to streamline how customers receive critical support to equip their technical service teams with the products they need, and also maintain equipment fleets more efficiently.”
Barry Hassett, CAIRE’s Chief Commercial Officer, said, “As we navigated the challenges of the pandemic, we discovered there was an opportunity to improve the efficiency of our service and support infrastructure. By separating our aftermarket support from our manufacturing facility, we have the ability to improve the quality and efficiency of aftermarket service, and at the same time we can leverage the national footprint and expertise of our authorized service network to serve our customers closer to home, which is a win-win for everyone.”
Lanier Hogan, CAIRE’s Global Parts and Service Manager, added, “The organizations that make up our authorized service networks have been essential partners in supporting the nation’s largest medical equipment providers during a period of serving a large and ever-growing population of oxygen patients. Through our partnership, CAIRE’s customers have a wider pool of service professionals that can shorten lead times and deliver potential savings on shipping and freight.”
