HME Operations: Inside the Pandemic

Joe Candiano, director of operations for New York provider Hampton Homecare, explains how his business rapidly rolled out new responses to COVID-19 and discusses the types of permanent post-acute changes that might result from the public health emergency.

As COVID-19 emerged in the United States, New York respiratory and HME provider Hampton Homecare Inc. quickly found itself at ground zero of the pandemic, and as its director of operations, Joe Candiano has overseen the company’s response to the public health emergency. 

In the current episode of the HMEB Podcast, Candiano describes how Hampton Homecare has responded to the crisis in terms of deliveries, equipment-handling, patient set-up, telehealth, staffing and other aspects of the business. He details the measures his business has taken, and the sacrifices his team has made, as well as the lasting, industry-wide changes he thinks will result from COVID-19.

Download the episode on iTunesStitcher or Google Play, or listen to it here:

In the previous episode of the HMEB Podcast, sponsored by McKesson, Kim Brummett, vice president of regulatory affairs for the American Association for Homecare, and Laura Williard, AAHomecare's vice president of payer relation, take a deep dive into the various regulatory changes, relaxed funding requirements, new telehealth guidelines, and the pause on audits, as well as the the $30 billion relief fund. 

The HMEB Podcast examines essential news, trends, and developments, and interviews industry experts to find out how HME provider owners and operators can run efficient, profitable, and growing businesses with an eye on patient care. Make sure to subscribe on iTunesStitcher or Google Play, and start listening today!

About the Author

David Kopf is the Publisher and Executive Editor of HME Business and DME Pharmacy magazines. Follow him on LinkedIn at and on Twitter at @postacutenews.

HME Business Podcast