At Home with Dealers

Focusing on One-on-One Customer Service

Company Name: Complete Care Medical Inc. Location/Contact Info: P.O. Box 208 Idabel, OK 74745 or 101 N. Main Broken Bow, OK 74728 Ph: 580-286-5044; e-mail Glenda Cody at Gcodyccmedical@sbcglobal.net

Established:1989

Types of products sold:

We offer a complete selection of home medical equipment including power mobility and specializing in respiratory. We also offer bathroom safety items, custom braces and mastectomy products with two certified fitters on staff and a private fitting room. We have the largest uniform selection in S.E. Oklahoma and cater to our health care professionals with birthday discounts and fun, theme-oriented sales.

Size of Company:18 employees and two locations.

Home Health Products spoke with the company's owner, Glenda Cody.

Q: What sets your store apart?

A: Stressing one-on-one customer service. Our small community?population of 34,000?has four HME dealers and we never forget our customers have a choice. We were voted by the Readers' Choice Awards in our community as the best HME for 10 consecutive years.

Q: What is unique about your store?

A: For our customers without insurance coverage or the financial ability to pay in full at the time of need, we offer interest-free financing.

Q: What component of your business is working well for you?

A: Team work comprised of efficiency, starting with the referral intake, coordination of delivery, set-up with comprehensive instructions in use of products. We also follow-up with every patient to ensure they are satisfied and properly using the equipment. Due to the longevity and experience of our in-house billing staff, our patients receive efficient and expedient handling of claims which benefits our patients and our company.

Q: What have you learned from your experience in the HME industry?

A: Our industry is changing so rapidly that we take advantage of all education seminars, training and Medtrade shows to keep our employees well-informed and to keep our company offering the latest technology available.

Fun Fact:A traveling hotdog / cotton candy vendor broke down on our parking lot. After two days he acquired the necessary parts to be mobile again. However, we received numerous telephone requests to add hot dogs and cotton candy to our equipment deliveries.

This article originally appeared in the June 2005 issue of HME Business.

About the Authors

J. Daniel Hull is an environmental lawyer, litigator and lobbyist with Hull McGuire PC (www.hullmcguire.com), which has offices in Pittsburgh, Washington, D.C. and San Diego. The firm practices in the areas of environmental law, litigation, legislative affairs, IP, employment practices and international tax and transactions. Mr. Hull can be reached at (619) 239-9400. His blog is at http://whataboutclients.com.

Jay Williams is the HME National Sales Manager for QS/1 Data Systems, a provider of pharmacy and HME management software. He can be reached at (800) 622-4861.

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