How Are YOU Working with Sleep Labs?
“I called them (two sleep labs) and said, ‘So, what are we doing well for you? You’re sending us a lot of stuff. … From your perspective, how’s it going?’ And their response was that they really like the quick response, the customer service, the customer feedback, the good communication and the excellent service. It ultimately gets down to service.” —Terry Racciato, president, SpecialCare, San Diego
“We bring in the respiratory therapists and/or the manufacturing reps to in-service staff in sleep labs so that they’re up to date on the latest products.” —Colleen Zinda, sales consultant, Home Care Medical, New Berlin,Wis.
“Providers are partnering with sleep labs and doing some co-marketing or marketing for the sleep labs and sharing patient revenue and doing joint venture DME type operations for sleep therapy.” —Tom Pontzius, president, Nationwide Respiratory