Various healthcare and market trends have been moving the digital patient experience toward the HME industry for a few years, but COVID-19 set that motion on fast-forward. What should providers be doing?
So what is the digital patient experience exactly, why is it important to HME providers and their patients, and how do providers optimize and manage their patients’ digital experience to cement that patient relationship? We talked to Nupura Kolwalkar, Chief Product Officer for HME software company Brightree, to drill down into the details of what the digital patient experience actually is, why it is important to HME providers, and how they can optimize and manage their patients’ digital experience.
This Viewpoint will provide the answers to:
- What is the digital patient experience?
- How quickly did COVID-19 really magnify the need to manage the digital patient experience?
- How are U.S. healthcare trends trickling down to HME?
- How does a provider get started with implementing their digital patient experience?