Whitepapers & Viewpoints


The FACS on Accreditation

The FACS on Accreditation

Over the years, The Compliance Team has gathered provider comments regarding what they believe most important with accreditation. TCT condensed that feedback into what it calls the FACS – Flexibility, Accessibility, Consistency, and Simplification – and considers these qualities to be the minimum requirements you should consider when evaluating a potential AO.


Equipment Management: Getting Back to Basics

Equipment Management: Getting Back to Basics

The increased emphasis on infection control has made this fundamental HME business process all the more critical. What goes into effective, optimized equipment management?


Tackling Key HME Sales Challenges

Tackling Key HME Sales Challenges

As U.S. healthcare slowly transitions into a post-COVID mode, HME sales professionals are seeing some universal sales solutions come into focus. Fortunately, there are solutions.


The Value of Patient Satisfaction Surveys

The Value of Patient Satisfaction Surveys

The Compliance Team interviewed four of its longstanding providers to gather information on how they conduct patient satisfaction surveys and effectively utilize their survey reports beyond quality assessment.


The Rise of the Value-Based HME

The Rise of the Value-Based HME

As the industry continues to provide care in the ongoing COVID-19, HME providers can expect more patient demand and a broader set of needs from their clients and referral partners. Are they ready?


No-Touch Resupply Brings Automation to Sleep Therapy

No-Touch Resupply Brings Automation to Sleep Therapy

Resupply sits at the center of sleep therapy providers’ ongoing quest to improve patient outcomes and business efficiencies. Now a new technological approach seeks to take that to the next level. What is it, what’s involved, and what other HME categories could use it?


Philips Mask Selector: A 3D scanning system for data-driven PAP mask fittings

Philips Mask Selector: A 3D scanning system for data-driven PAP mask fittings

Philips Mask Selector 3D is a novel solution utilizing a three-dimensional (3D) facial scanner and associated software to assess facial anatomy characteristics, which aims to make the mask fitting process more efficient. Learn more about the potential benefits of this technology.


Avoiding Common Accreditation Site Survey Pitfalls

Avoiding Common Accreditation Site Survey Pitfalls

Accreditation expert Matt Gruskin identifies some common accreditation site survey issues and explains corrective action plans and how to address them.




Telehealth Evals for Complex Rehab

Telehealth Evals for Complex Rehab: What's Involved?

CMS relaxed telehealth regulations for CRT, but what are the technology tools available and how do providers implement them? Moreover, shouldn't telehealth evals be a regular part of the way care and business are conducted?


Managing the Digital Patient Experience

Managing Your Assets: 'Hey, Where's My Stuff?'

Managing HME inventory in the field is hard enough, and the COVID-19 pandemic made it even trickier. How should providers tackle this?


The New Normal for HME Sales

The New Normal for HME Sales

To maintain their strategic edge and continued success, providers’ sales teams must implement a more robust sales process that integrates market data and CRM.


Managing the Digital Patient Experience

Managing the Digital Patient Experience

You might have heard about the digital patient experience before COVID-19, but the pandemic pushed it to the fore. What is the digital patient experience, and how do HME providers optimize and manage it?


HME Providers and Consumer Financing Options

HME Providers and Consumer Financing Options

Supporting consumer credit plays a key role in retail sales. What do providers need to know to support healthcare-specific credit cards — and reap the benefits?


Serving Sleep Patients During COVID-19

Serving Sleep Patients During COVID-19 -- and After

To tackle COVID-19, a number of solutions have been deployed to continue providing sleep therapy products and services to patients during the pandemic. Find out how it will that impact sleep care and business models after the PHE.


COVID19 Regulatory Changes

Diving Into COVID-19 Regulatory Changes

In addition to COVID-19 relief funds, HME providers have seen a cascade of federal and state regulatory changes, as well as new private payer funding guidelines. AAHomecare regulatory and payer relations experts take a deep dive into all of them.


Simplifying the Transition to Homecare