Whitepapers & Viewpoints


Finding Your Best HME Employees

Finding Your Best HME Employees

Find out about the benefits of flexible staffing for HME providers, how Tactical Back Office sources its staff, and how providers can implement this solution.


Rethinking Mask Fitting for CPAP and BiPAP Patients

Rethinking Mask Fitting for CPAP and BiPAP Patients

There are several patient factors that mask fitting hasn't accommodated but probably should. One technology tool is trying to change that.


Optimize Your Sales

Optimize Your Sales

In this eBook we look at how HME business owners can optimize their sales with the right approach to incontinence products.


Telehealth Staffing of Respiratory Therapists

Telehealth Staffing of Respiratory Therapists

As providers seek to consider new staffing and outsourcing solutions, rtNOW has stepped up to offer RTs that can help sleep and home ventilator providers more flexibly manage their businesses.


Value Centered Care for DMEs

Value-Centered Care for DMEs

The Compliance Team's approach to value-centered care is simple: healthcare that better meets the patient's needs. By adopting a value-centered care model of care, you can help improve patient outcomes and elevate your status with referral sources.


Outlining DME Policies & Procedures for Now -- and the Future

Outlining DME Policies & Procedures for Now -- and the Future

As providers work to remain competitive in a changing post-acute environment, they must maintain accreditation. How can they bridge both worlds?


The FACS on Accreditation

The FACS on Accreditation

Over the years, The Compliance Team has gathered provider comments regarding what they believe most important with accreditation. TCT condensed that feedback into what it calls the FACS – Flexibility, Accessibility, Consistency, and Simplification – and considers these qualities to be the minimum requirements you should consider when evaluating a potential AO.


Equipment Management: Getting Back to Basics

Equipment Management: Getting Back to Basics

The increased emphasis on infection control has made this fundamental HME business process all the more critical. What goes into effective, optimized equipment management?




Tackling Key HME Sales Challenges

Tackling Key HME Sales Challenges

As U.S. healthcare slowly transitions into a post-COVID mode, HME sales professionals are seeing some universal sales solutions come into focus. Fortunately, there are solutions.


The Value of Patient Satisfaction Surveys

The Value of Patient Satisfaction Surveys

The Compliance Team interviewed four of its longstanding providers to gather information on how they conduct patient satisfaction surveys and effectively utilize their survey reports beyond quality assessment.


The Rise of the Value-Based HME

The Rise of the Value-Based HME

As the industry continues to provide care in the ongoing COVID-19, HME providers can expect more patient demand and a broader set of needs from their clients and referral partners. Are they ready?


No-Touch Resupply Brings Automation to Sleep Therapy

No-Touch Resupply Brings Automation to Sleep Therapy

Resupply sits at the center of sleep therapy providers’ ongoing quest to improve patient outcomes and business efficiencies. Now a new technological approach seeks to take that to the next level. What is it, what’s involved, and what other HME categories could use it?


Philips Mask Selector: A 3D scanning system for data-driven PAP mask fittings

Philips Mask Selector: A 3D scanning system for data-driven PAP mask fittings

Philips Mask Selector 3D is a novel solution utilizing a three-dimensional (3D) facial scanner and associated software to assess facial anatomy characteristics, which aims to make the mask fitting process more efficient. Learn more about the potential benefits of this technology.


Avoiding Common Accreditation Site Survey Pitfalls

Avoiding Common Accreditation Site Survey Pitfalls

Accreditation expert Matt Gruskin identifies some common accreditation site survey issues and explains corrective action plans and how to address them.


Telehealth Evals for Complex Rehab

Telehealth Evals for Complex Rehab: What's Involved?

CMS relaxed telehealth regulations for CRT, but what are the technology tools available and how do providers implement them? Moreover, shouldn't telehealth evals be a regular part of the way care and business are conducted?


HME Business Podcast