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What’s New in AI Patient Pay? An Interview with Jaimi Panini of Brightree

By Jack Silverstein | December 23, 2025

On today’s episode of the HME Business podcast, sponsored by Brightree, we are joined by Jaimi Panini, Brightree Vice President of Product.

In this interview, Jaimi and HME Business’s Jack Silverstein discuss the next phase of how HME providers can use AI to improve patient pay. Jaimi breaks down the biggest challenges HME providers face today when trying to collect patient payments, the realistic timeline for AI adoption, the ethical considerations that providers are taking and what makes Brightree’s approach to AI in patient-pay different. Join us now!

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