Workers’ compensation market specialists PMSI, will provide a new service for repairing wheelchairs and scooters and an improved network and service capability for home access modifications.
U.S. demand for personal mobility devices is projected to grow 5 percent annually through 2010, according to PMSI, which says this will drive an increased need for repairs. PMSI’s repair network will provide repair services for wheelchairs and scooters, assuring continued quality of care for injured workers after delivery of equipment.
PMSI says its national network of nearly 1,000 certified technicians are qualified under strict quality assurance guidelines. The network will provide maintenance, repair and replacement services for equipment purchased from PMSI or other providers. PMSI’s Client Care Coordinators provide 24/7 customer support, 365 days a year.
“We understand the challenges associated with obtaining efficient, cost-effective equipment repairs while meeting warranty and regulatory compliance,” stated Paul DiFrancesco, president of PMSI’s Medical Services and Equipment division. “Our repair service is designed to deliver our customers both ease of use and peace of mind.”
In terms of home modifications PMSI says it will maintains a network of credentialed network of bonded and licensed contractors that will help its expanded program provide nationwide coverage designed to manage all aspects of the home modification process. PMSI says it will manage the project from the start — providing services integrated with hospital discharge planning with early referral, to finish — providing standardized inspections at project completion by a third-party independent home inspector.
“Innovation in these service lines is part of PMSI’s strategy to differentiate itself in the ancillary services market,” remarked Jay Krueger, PMSI’s chief strategy officer. “By focusing on quality, cost and convenience, we will simplify the management of these traditionally challenging areas in workers’ compensation.”
