May/June 2020 HME Business

May/June 2020


Feature

compression

How to Create a Top-Performing Compression Services Team

By Haley Samsel

Patient compliance and satisfaction hinges on understanding their frustrations and gaining their trust through a mix of thorough product knowledge and attentive customer service. How can your team implement that?


2020 HME Business Handbook: Credit

How to Integrate Consumer Credit Options into Your HME Business's Retail Sales

Consumer financing is becoming commonplace in post acute care, and that includes the HME industry. What do providers need to know in order to support healthcare credit cards — and reap the benefits?


Coronavirus

Business Solutions

Pandemic!

By David Kopf

As epidemiologists and public health officials first started warning about COVID-19, some HME providers were already making plans. How has the industry responded to the public health emergency? How have these changes impacted their businesses and patients? How has public policy adjusted? How might all these changes impact the future of the HME?


sleep therapy

2020 HME Business Handbook: Sleep Therapy

How to Provide Optimal Communications for Sleep Resupply

Consistent patient communication, a key element of any successful resupply strategy, has become even more important during the COVID-19 pandemic.


compression

2020 HME Business Handbook: Compression

How to Create a Top-Performing Compression Services Team

Compression is a growing market must tap into. What are the elements of building an effective team?


oxygen

2020 HME Business Handbook: Oxygen

How to Use Fleet Management Tools to Improve Your Oxygen Business

Respiratory providers need help keeping track of not only the preventive maintenance for their equipment in the field, but simply knowing where their equipment is located! Fortunately there are solutions.


software

2020 HME Business Handbook: Software

How to Use Software to Identify and Track Performance Metric

With constant innovation in HME software, providers should step outside of their standard operating procedure and consider trying out new ways of measuring their metrics.


accreditation

2020 HME Business Handbook: Accreditation

How to Use Medicare Accreditation to Make a Difference with Private Pay Insurance

Medicare accreditation has become a symbol of trust and expertise. Many private pay insurance companies have come to expect accreditation from providers, making it imperative to obtain the recognition even if the HME/DME business does not frequently bill Medicare for DMEPOS claims.


MSOx

2020 HME Business Handbook: MSOs

How to Take Advantage of Remote Learning Opportunities Provided by MSOs

Member service organizations such as the VGM Group and MED Group offer a wide variety of learning options for providers to raise their game.


oxygen

2020 HME Business Handbook: Oxygen

How to Expand Your Oxygen Care and Business Performance

Even without COVID-19 increasing the need for home oxygen, other disease states that have been served by respiratory providers aren’t going anywhere. In fact, they’re increasing. There are many ways to tap into that.


Column

David Kopf

Editor's Note

What's Your Telehealth Plan?

By David Kopf

COVID-19 is pushing U.S. healthcare to adopt practices it should have integrated years ago, and telehealth is at the top of the list. Why? Because it makes a lot of sense, especially for HME.


Provider Strategy

Learning from Genetic Testing and Kickbacks

By Jeffrey S. Baird

A shift in scams run by the types of bad actors involved in 2019's $1.2 billion brace fraud has new lessons HME providers should take a moment to understand.


Editor's Note

What's Your Telehealth Plan?

By David Kopf

COVID-19 is pushing U.S. healthcare to adopt practices it should have integrated years ago, and telehealth is at the top of the list.


Observation Deck

Has HME Reached the Tipping Point?

By Cara Bachenheimer

What the efforts by CMS and Congress to help HME providers respond to the COVID-19 crisis can tell us about their willingness to work with the industry.


Article

Compression


SIDEBAR: Vendors Also Respond to Pandemic

New services for HMEBs emerge in the wake of the COVID-19 public health emergency.


HME Business Podcast