POINTS TO REMEMBER
Schedule follow-up calls within 72
hours after setup, with five objectives:
- Does the patient understand how to
use/operate the delivered product?
Are they using it correctly? - Has the patient been made aware
of who to contact and when if problems
arise? - Was the patient satisfied with their
service? Would they recommend
the company to others - Patient outcome is directly related
to their level of understanding and
proper use of equipment. - Use follow-up results to get more
referrals (e.g., 98 percent of ABC
Medical patients are satisified).
LEARN MORE
To learn how The Compliance Team
can help your business focus on
what matters most to patients, visit
thecomplianceteam.org or call (915)
999-7181.
