Software / IT
Though HME’s transition to more automated billing and management systems started later than other corners of healthcare, providers are increasingly turning to software solutions to manage and optimize their businesses. By automating what were initially manual processes, providers can streamline workflows and, in turn, focus on more valuable tasks that increase growth and revenue. In addition to reducing time-consuming and redundant workflows, software solutions also reduce errors that result in costly and time-consuming claims denials.
HME software has become much more robust, offering comprehensive business solutions, such as delivery, automated scheduling, direct contact with patients through patient portals, and measurement with key performance indicators. Not only are operations more streamlined and automated but much of the available software serves up performance data for actionable business solutions, allowing providers to directly influence and control factors that affect their bottom line. To stay competitive as the industry changes, providers be open to integrating HME software into more and more of their business, whatever their business model may be.
From billing and management software to apps that update providers in real time, HME Business has rounded up some of the latest software updates and launches on the market:
COVID-19 tracker compares staff locations to areas with rising infection rates
To provide home-based
care providers with
more information about
the spread of COVID-19, software company
WellSky has teamed up
with Qlik, a data analytics company, to launch the
WellSky COVID-19 Tracker. Qlik has donated data
analytics technology to create a heat map using
clinical staff zip code data provided by client agencies.
By comparing staff locations against confirmed
COVID-19 cases., WellSky clients can track current
hotspots, anticipate locations with rising infection
rates and distribute PPE resources to areas that
need it most.
SmartMonitor 2 PS
Portable heart monitor captures diagnostic quality waveforms
Health care professionals
about a patient’s
heart rate, respiration
Circadiance’s SmartMonitor 2 PS. The monitor
includes Masimo SET technology, memory capacity
of 4 MB, 15 hours of portable operation capability
and a bright digital readout. Healthcare providers
can capture and review diagnostic quality waveforms
with the monitor’s Synergy-E Software. An easy-to-understand
interface also incorporates universally
recognized symbols that can help reduce language
barriers. The product has a lightweight design and
hospital or homecare selectable settings.
Telehealth platform aims to increase technological capabilities, reach for providers
Through a partnership with PDI Communication Systems, a top manufacturer
of TVs for hospitals, Nautilus Medical has launched
a new telehealth platform solution for healthcare
providers, patients and senior living residents. The
platform is built with an intuitive user experience
and integrated camera/mic on hospital TV displays
that makes it easier for doctors to conduct patient
video calls. Combining hardware with Nautilus
Medical’s HIPAA-compliant TeleRay platform,
the partnership hopes to increase the reach and
capabilities of telehealth solutions for healthcare
providers, patients and their families.
Custom fitting software minimizes contact, ensures accurate fit
- Software blends digital scanning, encryption
and B2B technologies to create first fully
integrated patient measuring experience.
- Minimal contact custom fitting process
eliminates pulling and prodding of tape
measurements and is fully mobile.
- Ordering garments is made easier with 3-D
image created during consultation.
Newly designed interface connects SystemOne to delivery tracking software
A new interface has
been introduced for its
SystemOne and Point-of-Sale software solutions to
Integra’s DeliveryTrack. The
new feature will connect to
DeliveryTrack 6.1, offering an array of delivery services through a low-cost cloud
hosted version of DeliveryTrack. Combining these two platforms will streamline
the process and save costs for pharmacies, according to QS/1. Among many
features, the platform will give community pharmacies visibility and Rx level validation
of their delivery process, allowing CMS counseling messages and driver’s
license scanning for controlled prescriptions.
HME software streamlines billing, order processing and inventory management
QS/1’s SystemOne helps HME/DME businesses
and pharmacies remain relevant
and successful, according to the company.
SystemOne’s modular design lets providers
select only the functionality they need and
add as the business demands. Choose it for
processing orders, billing Medicare, Medicaid,
and third-parties, filing compliant documentation,
managing inventory, and the ability to
integrate with pharmacy, point-of-sale, and
IVR. QS/1 serves customers with nationwide
hardware support, 24/7 customer service,
regulatory updates, and ongoing product
Analytics software allows providers to double down on revenue cycle management
Prochant Analytics is a
tool from Prochant, an HME
billing and process outsourcing
company headquartered in
Charlotte, North Carolina. The
platform presents a provider’s
data using industry-standard
revenue cycle management and includes historical trending, benchmarks, and
the ability to drill down fully into the underlying data. The company also offers
full-service billing solutions to take over all insurance billing or staff augmentation
solutions to outsource some services.
A complete Revenue Cycle Management solution for HME
TIMS Software is a total revenue cycle management
solution for HME/DME providers. The integrated
billing system is entirely customizable, making it
easier for staff to request missing documentation
and set automated
tasks. It offers revenue-qualifying
patient intake, document management,
workflows, A/R collections
management, mobile delivery, business intelligence,
and much more. Developed by Computers Unlimited
in Billings, Montana, TIMS backs its users with
US-based support, available 24 hours a day.
HME software streamlines billing, order processing and inventory management
QS/1’s SystemOne helps HME/DME businesses and pharmacies
remain relevant and
successful, according to the
company. SystemOne’s modular
design lets providers select
only the functionality they need and add as the business demands. Choose it for
processing orders, billing Medicare, Medicaid, and third-parties, filing compliant
managing inventory, and the ability to integrate with pharmacy,
point-of-sale, and IVR. QS/1 serves customers with nationwide hardware support,
24/7 customer service, regulatory updates, and ongoing product enhancements.
Cloud-based platform designed to assist HME providers in growing business
With the combined power of PlayMaker Health
and Brightree, the PlayMaker Edge platform
gives HME and Infusion providers in-depth
knowledge of the industry through its collection
of market data, referral sources and service
line expansion opportunities. The integration
of Brightree’s cloud-based business software,
which help post-acute care companies improve
business performance and their patient outcomes, with PlayMaker allows clients
to streamline their operations and grow their businesses. The platform offers a
variety of reporting features on mobile and web, including sales intelligence, relationship
management tools and account segmentation analytics.
A patient management platform that makes complex
decisions with AI, Snapworx is automated from start to
finish to help providers of CPAP supplies process and
ship reorders without any employee touches. According
to the company, 50 percent of reorders go straight to the warehouse without any
work from provider staff. SNAP uses data to prioritize who is most likely to order,
and more than 33 percent of patients order on their own when they enroll in the
SNAP texting platform.
VGM Market Data
Market Data 2.0
Market data tools help providers capitalize on opportunities
VGM’s Market Data 2.0 helps providers leverage a comprehensive DME claims
database and put their data to work to maximize referrals
and identify new growth opportunities. With Market Data
2.0 users can find and evaluate potential new markets by
product volume; focus on market intelligence on high-volume
physicians by product; and quantify their market
potential with state- or county-based market share analysis.
Noble*Direct v11 offers suite of new features
The latest version of Noble*Direct, provides a range tools
necessary to streamline providers’ daily activities and manage
their workflows. Features include Integrated patient flow
control software, enhanced security and patient eligibility
using an SQL database. A Same or Similar (SoS) feature allows
providers to check if a patient has received equipment, and
Noble Trax feature allows providers to tack and monitor their
deliveries by driver.
Universal Software Solutions, Inc.
Billing software provides both professional and NCPCP claims
With the release of its HDMS Pharmacy software,
Universal Software Solutions aims to help
providers of TPN, IV therapy, home infusion
therapy and compound and standard prescription
drugs efficiently process prescriptions. The software
bills both professional claims and NCPCP
claims so that pharmacy providers who also
supply equipment are able to create one order for all goods and services that are
purchased. In addition, the program receives and processes electronic prescriptions
via the SureScripts integration, allowing the workflow to continue uninterrupted.
Compounds created with its TPN Calculator can be sent to any Baxter
machine, and the software also creates an auto-generated ASAP compliance
controlled substance report for efficient regulatory compliance.
Patient communication platform drives efficiency for HMEs
Regardless of a patient’s location,
HMEs can connect with them using
McKesson VerbalCare to offer guidance
on the path to better health. The cloud-based platform allows businesses
to receive resupply orders, obtain sign-offs and customize their communications
with each patient without ever needing to set up an appointment or phone call.
Thanks to the efficiency provided by the system, providers can spend more time
growing referrals and less time following up with patients by phone or in person.
In addition, the company says VerbalCare can help maximize the CPAP reimbursement