Software / IT
Though HME’s transition to more automated billing and management systems started later than other corners of healthcare, providers are increasingly turning to software solutions to manage and optimize their businesses. By automating what were initially manual processes, providers can streamline workflows and, in turn, focus on more valuable tasks that increase growth and revenue. In addition to reducing time-consuming and redundant workflows, software solutions also reduce errors that result in costly and time-consuming claims denials.
HME software has become much more robust, offering comprehensive business solutions, such as delivery, automated scheduling, direct contact with patients through patient portals, and measurement with key performance indicators. Not only are operations more streamlined and automated but much of the available software serves up performance data for actionable business solutions, allowing providers to directly influence and control factors that affect their bottom line. To stay competitive as the industry changes, providers be open to integrating HME software into more and more of their business, whatever their business model may be.
From billing and management software to apps that update providers in real time, HME Business has rounded up some of the latest software updates and launches on the market:
Analytics software allows providers to double down on revenue cycle management
Prochant Analytics is a
tool from Prochant, an HME
billing and process outsourcing
company headquartered in
Charlotte, North Carolina. The
platform presents a provider’s
data using industry-standard
revenue cycle management and includes historical trending, benchmarks, and
the ability to drill down fully into the underlying data. The company also offers
full-service billing solutions to take over all insurance billing or staff augmentation
solutions to outsource some services.
A complete Revenue Cycle Management solution for HME
TIMS Software is a total revenue cycle management
solution for HME/DME providers. The integrated
billing system is entirely customizable, making it
easier for staff to request missing documentation
and set automated
tasks. It offers revenue-qualifying
patient intake, document management,
workflows, A/R collections
management, mobile delivery, business intelligence,
and much more. Developed by Computers Unlimited
in Billings, Montana, TIMS backs its users with
US-based support, available 24 hours a day.
HME software streamlines billing, order processing and inventory management
QS/1’s SystemOne helps HME/DME businesses and pharmacies
remain relevant and
successful, according to the
company. SystemOne’s modular
design lets providers select
only the functionality they need and add as the business demands. Choose it for
processing orders, billing Medicare, Medicaid, and third-parties, filing compliant
managing inventory, and the ability to integrate with pharmacy,
point-of-sale, and IVR. QS/1 serves customers with nationwide hardware support,
24/7 customer service, regulatory updates, and ongoing product enhancements.
Cloud-based platform designed to assist HME providers in growing business
With the combined power of PlayMaker Health
and Brightree, the PlayMaker Edge platform
gives HME and Infusion providers in-depth
knowledge of the industry through its collection
of market data, referral sources and service
line expansion opportunities. The integration
of Brightree’s cloud-based business software,
which help post-acute care companies improve
business performance and their patient outcomes, with PlayMaker allows clients
to streamline their operations and grow their businesses. The platform offers a
variety of reporting features on mobile and web, including sales intelligence, relationship
management tools and account segmentation analytics.
A patient management platform that makes complex
decisions with AI, Snapworx is automated from start to
finish to help providers of CPAP supplies process and
ship reorders without any employee touches. According
to the company, 50 percent of reorders go straight to the warehouse without any
work from provider staff. SNAP uses data to prioritize who is most likely to order,
and more than 33 percent of patients order on their own when they enroll in the
SNAP texting platform.
VGM Market Data
Market Data 2.0
Market data tools help providers capitalize on opportunities
VGM’s Market Data 2.0 helps providers leverage a comprehensive DME claims
database and put their data to work to maximize referrals
and identify new growth opportunities. With Market Data
2.0 users can find and evaluate potential new markets by
product volume; focus on market intelligence on high-volume
physicians by product; and quantify their market
potential with state- or county-based market share analysis.
Noble*Direct v11 offers suite of new features
The latest version of Noble*Direct, provides a range tools
necessary to streamline providers’ daily activities and manage
their workflows. Features include Integrated patient flow
control software, enhanced security and patient eligibility
using an SQL database. A Same or Similar (SoS) feature allows
providers to check if a patient has received equipment, and
Noble Trax feature allows providers to tack and monitor their
deliveries by driver.
Universal Software Solutions, Inc.
Billing software provides both professional and NCPCP claims
With the release of its HDMS Pharmacy software,
Universal Software Solutions aims to help
providers of TPN, IV therapy, home infusion
therapy and compound and standard prescription
drugs efficiently process prescriptions. The software
bills both professional claims and NCPCP
claims so that pharmacy providers who also
supply equipment are able to create one order for all goods and services that are
purchased. In addition, the program receives and processes electronic prescriptions
via the SureScripts integration, allowing the workflow to continue uninterrupted.
Compounds created with its TPN Calculator can be sent to any Baxter
machine, and the software also creates an auto-generated ASAP compliance
controlled substance report for efficient regulatory compliance.
Patient communication platform drives efficiency for HMEs
Regardless of a patient’s location,
HMEs can connect with them using
McKesson VerbalCare to offer guidance
on the path to better health. The cloud-based platform allows businesses
to receive resupply orders, obtain sign-offs and customize their communications
with each patient without ever needing to set up an appointment or phone call.
Thanks to the efficiency provided by the system, providers can spend more time
growing referrals and less time following up with patients by phone or in person.
In addition, the company says VerbalCare can help maximize the CPAP reimbursement
van Halem Group - A Division of VGM Group, Inc.
Van Halem Group offers special discount on HIPAA-compliance software
The van Halem Group’s HIPAAwise HIPAAcompliance
software helps companies manage a successful
HIPAA compliance program in one platform.
Contracts executed at the show will receive a 50
percent discount off implementation fee, a savings
of more than $375. Also, the company is offering
Monthly Compliance Packages designed to
augment providers’ existing compliance program
and help ensure their program is meeting the
expectations of the OIG. Receive 10 percent off the
monthly compliance package rate for the first 12
Business Management Software
Business management software supports business growth and patient care
Brightree Business Management Software
provides product solutions for every aspect
of the home medical equipment business.
The suite of services provides modules
supporting both business growth and quality
patient care. An ePrescribe module allows
for seamless information transfer between
care providers, while ReSupply and Mobile
Delivery modules streamline ordering and
delivery processes. The Patient Hub app focuses on increasing patient-provider
communication, and Advanced Analytics and Revenue Cycle Management
contribute to greater administrative efficiencies and business growth.
MedFORCE Technologies Inc.
Electronic signature tool gives providers complete control over signing process
Working seamlessly with Medforce’s other
document and process management products,
SignCenter is a HIPAA-compliant,
web-based electronic signature and data
capture tool built specifically for healthcare. Using the tool, signers can mark
and sign documents using a keyboard, mouse or touch screen from any web-enabled
device. The app allows providers to have complete control over the
signing experience, marking where and when documents can be signed. Signers
can be notified through a self-expiring link or providers can request a signature
in person. In addition, the product records the date, time and IP address of the
signer’s device and sends a PDF for download.
SoomSafety offers peace of mind regarding medical device recalls
Soom introduces SoomSafety, an iOS mobile app that lets users and providers scan a medical device and receive instructions for use, safety and recall information directly from the device manufacturer and U.S. Food and Drug Administration (FDA). SoomSafety users scan the barcode on a medical device to automatically identify it and store it in the app. Once a device is stored, the app checks for FDA recall information, provides next steps in the event of a recall and pushes notifications if the device is ever recalled.
TIMS Software delivers comprehensive business management software
TIMS Software, developed by Computers Unlimited, is a customizable, comprehensive business management software with both cloud-hosted and traditional on-premises options, including options for monitoring and dispensing oral medications. This system features rule-based and revenue-qualifying patient intake, workflow, document management, A/R collections worklists, ePurchasing, eDrop shipping, asset tracking and rental and inventory management. The newest TIMS Software product is a mobile delivery application that lets providers manage delivery routing and patient payment, and since TIMS Software is an integrated system, all applications work together for optimal compatibility.
Breathe offers expanded IDTF diagnostic testing services
Breathe, an independent diagnostic testing facility (IDTF) that provides third-party testing for HME providers, has expanded their software program to include capnography testing. HME providers now have the option to provide capnography testing for their clients and referring physicians, allowing them to grow their non-invasive ventilation business. Through Breathe’s app, providers can access their capnography patients on both Apple and Android mobile devices.