Software / IT
Process automation, real-time inventory and important data accessed from mobile technology are just some of the benefits of information technology that can help the HME industry cut costs, improve compliance, provide better patent care and overcome the myriad changes that keep disrupting the HME landscape.
With the increased demands placed on HME providers because of constant regulation and policy changes, software, perhaps the driving force behind most modern business innovation, has helped providers to stay competitive. But the challenge hasn’t been whether software is a smart choice to enhance your business — it’s trying to keep up with the myriad options and features most software systems offer, implementing them across your business and then riding the wave of change until your new processes show benefit over the prior.
Still, for some providers, the thought of letting technology take over certain segments of their business is still frightening and overwhelming. The idea of taking a manual process or documentation to an electronic format might seem too intimidating to implement. The irony here, of course, is after you push change uphill, going down should be a lot easier and much more productive.
So to get the most out of your software, make sure you talk to your vendor to see how they will support your operation. Do they offer education and training that will get you up to speed quickly? Your confidence to dive deeper into technology will be higher when you find a software partner you can trust and rely on to help you drive innovation. To help you on your journey, here is a list of some of the software products on the market that might be able to help you take your HME business to the next level.
Software offers range of HME management capabilities
TIMS Software provides a comprehensive and integrated business management system for HME providers. TIMS offers rules-based, revenue-qualifying patient intake including workflow and document management. Updated software features include Denial Management and A/R Collections Worklists, ePurchasing, eDrop Shipping, Asset Tracking, Inventory Management, Mobile Delivery, and Business Intelligence. TIMS provides a mix of software, service and support.
System helps improve patients’ re-supply use
Brightree ConnectPRO includes various Brightree technologies, services, and data analytics into one time-saving solution to help providers get patients to fully comply with resupply programs. The system combines Brightree Connect for patient contact management; Performance Concierge Services focused on optimizing the Brightree Connect software solution; Revenue Cycle Management Resupply Intake Services which includes processing all paperwork and verification of benefits; AllCall Connect. outsourced call center services; and data analytics to give provides operational insights for performance improvement.
PlayMaker Edge for HME
A solution to develop and execute HME sales strategies
Built specifically for HME business sales organizations, PlayMaker Edge for HME combines market data and the provider’s referral data with relationship management tools. Sales leadership can identify opportunities and target appropriate referral sources. Sales managers can evaluate the efficiency and effectiveness of their teams, and determine the ROI of their sales efforts. Sales reps can improve efficiency and productivity by managing relationships and organizing activities in the field.
Universal Software Solutions, Inc.
A tool for accurately scheduling specialized DME staff
Universal Software Solutions Inc. will feature it HDMS Scheduler at MedTrade Spring to show providers how they can better schedule time for their various professionals, such as orthotists, assistive technology professionals, certified mastectomy fitters, and respiratory therapists. Using a system similar to Outlook, providers can define appointment location, appointment rooms, room types, the professionals conducting appointments, and the appointment types themselves.
A 360-degree view of provider performance
TeamDME! XL combines all the tools providers need to manage their front and back office. Features include customizable workflow templates, e-eligibility, e-purchasing, e-dropships, EHR and mobile delivery apps. Providers an use accurate, real-time data to make informed financial decisions. Because all back end office functions are included, providers have a 360-degree view of their financial health.
BFLOW Solutions Inc.
Flexible, affordable DME management software
BFLOW is a software as a service (SaaS) DME billing software and business management solution built from scratch for providers. The system is designed for DME operations looking for simplification and affordability in a cloud-based software package. Because BFLOW exists in the cloud, it can add more capability, and ease integration with top online business solutions via API technology.
Noble*Direct Version 11
New upgrades ensure efficient patient processing
Noble*Direct Version 11 includes new and upgraded features such as an integrated patient flow control, enhanced security, same or similar check, and patient eligibility all using an SQL database. The flow control system allows for customization of all aspects of patient files from initial intake through claim adjudication on multiple product lines at one time. When paired with document tracker and patient eligibility this lets providers follow a predetermined, streamlined path to more efficiently process a patient from conception to completion.
Automated pay service expedites payments
Brightree announced the release of Lockbox, an automated patient-pay service that helps home medical equipment providers receive funds faster, improve their cash flow, shorten their revenue cycle and save hours in staff time. Lockbox provides an automated, high-speed document scanning process that replaces many of the manual steps that burden HME accounts receivable. With this process, Lockbox posts all bank funds and documents online, and applies the funds to the HME’s accounts receivable in Brightree.
GetPaidHME and TransportACE
Generate cash sales with well-organized displays
Apacheta Corporation announced it has expanded its partnership with Brightree by offering customers the ability to use the Brightree Patient Collections app GetPaidHME with Apacheta software. GetPaidHME and TransportACE run on Apple and Android devices, where sales order data, including recipient information and the amount due, are shared electronically to virtually eliminate the patchwork of third party mobile payment applications and paper invoices. The integration allows delivery technicians to process payments using a major credit card, e-check, or FSA/HSA card.
Universal Software Solutions, Inc.
Scheduling program increases organization between departments
Universal Software solutions Inc. announced the release of HDMS Scheduler. This tool brings increased interoperability between departments where existing applications often create division. HDMS Scheduler brings staff and facility calendars together into one applications that will significantly reduce the time and effort needed to create and manage appointments.
Resupply management program combines technologies into one
Brightree announced the launch of Brightree® ConnectPRO™, a powerful resupply management program that combines all of its technology, services, and data analytics into one time-saving solution. Brightree ConnectPRO includes: Brightree® Connect, the industry leading patient contact management software solution, Performance Concierge Services focused on optimizing the Brightree Connect software solution, Revenue Cycle Management Resupply Intake Services which includes processing all paperwork and verification of benefits, AllCall Connect™, outsourced call center services and Data analytics, providing operational insights for performance improvement.
Software tool that helps ensure all forms are reviewed
With Forms Manager, HME/DME providers now can create a list of required forms for each delivery within Transport Manager that can be customized based on the type of visit and equipment needed. During every delivery, when the technician is using TransportACE, Forms Manager provides a required forms list to walk through, notifying if a key form that must be reviewed is missed before the stop can be marked completed. Forms Manager is also integrated with Brightree Document Management for easy storage and updating patient files.
Organization tool helps to manage documents
QDM is an organization and storage tool that provides an easy way to manage and attach documents within the SystemOne HME Management System. QDM helps manage the ever-increasing amount of HME documents. Documents can be entered into the system via fax, file upload, scan or email attachment. All documents are encrypted when stored on the hard drive of the QDM server.
Internet-based or installed management software solution
QS/1’s SystemOne for HME is designed specifically to give you an advantage in the highly-competitive HME marketplace. Available as either an Internet-based or installed solution, QS/1’s industry-leading record of adding features and functionality has made it a favorite in the industry. The modular designed enables you to select only the functionality you need, then add to it as your business demand needs.
Application that streamlines workflow
Philips has introduced Care Orchestrator, a first-of-its-kind connected health application that connects clinical management workflow, informatics and intelligence for providers, payers and patients within a single cloud-based platform, making it fast and easy to access critical patient data and make informed clinical decisions. Powered by Philips Healthsuite, Care Orchestrator smoothly integrates with EMRs and billing systems.