Software / IT

Though HME’s transition to more automated billing and management systems started later than other corners of healthcare, providers are increasingly turning to software solutions to manage and optimize their businesses. By automating what were initially manual processes, providers can streamline workflows and, in turn, focus on more valuable tasks that increase growth and revenue. In addition to reducing time-consuming and redundant workflows, software solutions also reduce errors that result in costly and time-consuming claims denials.

HME software has become much more robust, offering comprehensive business solutions, such as delivery, automated scheduling, direct contact with patients through patient portals, and measurement with key performance indicators. Not only are operations more streamlined and automated but much of the available software serves up performance data for actionable business solutions, allowing providers to directly influence and control factors that affect their bottom line. To stay competitive as the industry changes, providers be open to integrating HME software into more and more of their business, whatever their business model may be.

From billing and management software to apps that update providers in real time, HME Business has rounded up some of the latest software updates and launches on the market:


QS/1

QS/1

SystemOne

SystemOne, a comprehensive, budget-friendly approach to HME, now offers a new solution for denial management through Waysta to easily track and appeal denials—and prevent them from happening in the first place. SystemOne can manage business from accounts receivable (AR) to point-of-sale, shipping, rentals, sales, and more. It has a modular design; select only the functionality you need, then add to it as your business grows. Avoid duplicate data entry, bill and post payments electronically, batch recreate transactions, capture signatures electronically, transfer Med B claims from QS/1 Pharmacy programs for billing, and print hospice, consignment, and patient statements.

  • (866) 925-8356

Brightree

Mobile Delivery

Mobile Delivery

Brightree Mobile Delivery helps HMEs optimize delivery routes, track and confirm deliveries, monitor driver location, and more — all in a connected, electronic workflow from office to field. By eliminating paperwork and enabling wireless syncing to automatically schedule and track deliveries, Mobile Delivery helps HMEs optimize productivity and improve cashflow.

Brightree has made updates to its Mobile Delivery module to provide HMEs with new tools essential to doing business throughout COVID-19, including enabling contactless delivery. In accordance with CMS’ temporary regulatory waivers throughout the duration of the COVID-19 public health emergency, Brightree has updated its Mobile Delivery module with the ability to provide proof of delivery through photos rather than physical signatures to enable safe and secure contactless delivery. With this update, delivery technicians can take a photo that acts as proof of delivery, along with automatic timestamps and geocodes, and a notation on the electronic delivery documentation, noting patient signature was not available due to COVID-19. As a result, patients continue to receive their medical supplies safely, drivers remain shielded from disease risk, and HMEs continue to enjoy accelerated billing and collections.

  • (844) 438-2783

Computers Unlimited

TIMS Document Management

TIMS Document Management

Aiming to fight improper documentation keeping providers from collecting revenue while helping ensure reduced denials and compliance audits by managing their patient documents more effectively TIMS Software is designed to bring the entire HME medical billing process together. If documentation is required at any point in the revenue cycle, the CSR has highly visible tools to generate and request the right forms. TIMS monitors the patient’s order and alerts the CSR when the documentation has been updated. The pre-established rules based on each payer’s specific requirements let the CSR quickly validate the forms and continue working the order toward fulfillment and billing.

TIMS Document Management helps ensure providers receive timely reimbursement and successfully pass audits. Effectively managing documents within their revenue cycle and leveraging the fully integrated and automated features saves time and money on every order resulting in increased profitability.

  • (406) 255-9500

Computers Unlimited

TIMS

TIMS Software

TIMS Software is a total revenue cycle management solution for HME/DME providers. The integrated billing system offers revenue-qualifying patient intake, compliance-centric document management, customizable workflows, and automated denial and collections worklists. TIMS also provides low-contact mobile delivery, warehouse management, order fulfillment and inventory control, KPI analysis with integrated business intelligence, and more. Developed by Computers Unlimited, TIMS backs its users with U.S.-based support, available 24 hours a day.

  • (406) 255-9500

Prochant Inc.

Prochant

Infusion Pharmacy Reimbursement

Prochant, a reimbursement firm with a dedicated focus on HME and pharmacy, offers two billing solutions for infusion pharmacies. Full-service Billing pairs providers with a dedicated team, including an expert account manager. By choosing this service, pharmacy providers completely outsource their billing operations, so that they can provide better patient care. Staff Augmentation, the second solution, is a convenient option for providers that are not ready for complete outsourcing. As their business grows, providers can use this option to efficiently scale their operations.

  • (888) 349-9015

WellSky

COVID-19 Tracker

COVID-19 Tracker

COVID-19 tracker compares staff locations to areas with rising infection rates

To provide home-based care providers with more information about the spread of COVID-19, software company WellSky has teamed up with Qlik, a data analytics company, to launch the WellSky COVID-19 Tracker. Qlik has donated data analytics technology to create a heat map using clinical staff zip code data provided by client agencies. By comparing staff locations against confirmed COVID-19 cases., WellSky clients can track current hotspots, anticipate locations with rising infection rates and distribute PPE resources to areas that need it most.

  • (855) 935-5759

Circadiance

SmartMonitor 2 PS

SmartMonitor 2 PS

Portable heart monitor captures diagnostic quality waveforms

Health care professionals can access detailed information about a patient’s heart rate, respiration and oxygen saturation with Circadiance’s SmartMonitor 2 PS. The monitor includes Masimo SET technology, memory capacity of 4 MB, 15 hours of portable operation capability and a bright digital readout. Healthcare providers can capture and review diagnostic quality waveforms with the monitor’s Synergy-E Software. An easy-to-understand interface also incorporates universally recognized symbols that can help reduce language barriers. The product has a lightweight design and hospital or homecare selectable settings.

  • (888) 825-9640

Nautilus Medical

TeleRay platform

TeleRay Platform

Telehealth platform aims to increase technological capabilities, reach for providers

Through a partnership with PDI Communication Systems, a top manufacturer of TVs for hospitals, Nautilus Medical has launched a new telehealth platform solution for healthcare providers, patients and senior living residents. The platform is built with an intuitive user experience and integrated camera/mic on hospital TV displays that makes it easier for doctors to conduct patient video calls. Combining hardware with Nautilus Medical’s HIPAA-compliant TeleRay platform, the partnership hopes to increase the reach and capabilities of telehealth solutions for healthcare providers, patients and their families.

  • (866) 520-6477

medi USA

medi vision

medi vision

Custom fitting software minimizes contact, ensures accurate fit

  • Software blends digital scanning, encryption and B2B technologies to create first fully integrated patient measuring experience.
  • Minimal contact custom fitting process eliminates pulling and prodding of tape measurements and is fully mobile.
  • Ordering garments is made easier with 3-D image created during consultation.
  • (800) 633-6334

QS/1

QS/1

DeliveryTrack

Newly designed interface connects SystemOne to delivery tracking software

A new interface has been introduced for its SystemOne and Point-of-Sale software solutions to Integra’s DeliveryTrack. The new feature will connect to DeliveryTrack 6.1, offering an array of delivery services through a low-cost cloud hosted version of DeliveryTrack. Combining these two platforms will streamline the process and save costs for pharmacies, according to QS/1. Among many features, the platform will give community pharmacies visibility and Rx level validation of their delivery process, allowing CMS counseling messages and driver’s license scanning for controlled prescriptions.

  • (866) 925-8356

QS/1

QS/1

SystemOne

HME software streamlines billing, order processing and inventory management

QS/1’s SystemOne helps HME/DME businesses and pharmacies remain relevant and successful, according to the company. SystemOne’s modular design lets providers select only the functionality they need and add as the business demands. Choose it for processing orders, billing Medicare, Medicaid, and third-parties, filing compliant documentation, managing inventory, and the ability to integrate with pharmacy, point-of-sale, and IVR. QS/1 serves customers with nationwide hardware support, 24/7 customer service, regulatory updates, and ongoing product enhancements.

  • (866) 925-8356

Prochant Inc.

Prochant

Prochant Analytics

Analytics software allows providers to double down on revenue cycle management

Prochant Analytics is a software-agnostic dashboard tool from Prochant, an HME billing and process outsourcing company headquartered in Charlotte, North Carolina. The platform presents a provider’s data using industry-standard key performance indicators for revenue cycle management and includes historical trending, benchmarks, and the ability to drill down fully into the underlying data. The company also offers full-service billing solutions to take over all insurance billing or staff augmentation solutions to outsource some services.

  • (888) 349-9015

Computers Unlimited

TIMS Software

TIMS Software

A complete Revenue Cycle Management solution for HME

TIMS Software is a total revenue cycle management solution for HME/DME providers. The integrated billing system is entirely customizable, making it easier for staff to request missing documentation and set automated tasks. It offers revenue-qualifying patient intake, document management, compliancecentric workflows, A/R collections worklists, inventory management, mobile delivery, business intelligence, and much more. Developed by Computers Unlimited in Billings, Montana, TIMS backs its users with US-based support, available 24 hours a day.

  • (406) 255-9500

QS/1

QS/1

SystemOne

HME software streamlines billing, order processing and inventory management

QS/1’s SystemOne helps HME/DME businesses and pharmacies remain relevant and successful, according to the company. SystemOne’s modular design lets providers select only the functionality they need and add as the business demands. Choose it for processing orders, billing Medicare, Medicaid, and third-parties, filing compliant documentation, managing inventory, and the ability to integrate with pharmacy, point-of-sale, and IVR. QS/1 serves customers with nationwide hardware support, 24/7 customer service, regulatory updates, and ongoing product enhancements.

  • (866) 925-8356

PlayMaker Health

PlayMaker Edge for HME & Infusion

PlayMaker Edge

Cloud-based platform designed to assist HME providers in growing business

With the combined power of PlayMaker Health and Brightree, the PlayMaker Edge platform gives HME and Infusion providers in-depth knowledge of the industry through its collection of market data, referral sources and service line expansion opportunities. The integration of Brightree’s cloud-based business software, which help post-acute care companies improve business performance and their patient outcomes, with PlayMaker allows clients to streamline their operations and grow their businesses. The platform offers a variety of reporting features on mobile and web, including sales intelligence, relationship management tools and account segmentation analytics.

  • (866) 930-6847

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