The Board of Certification/Accreditation (BOC) has earned a Gold TITAN Business Award “for its continued commitment to providing outstanding customer service,” the company said in an Oct. 31 announcement.
The TITAN Business Awards program is described as “an international platform that recognizes and honors the titans of the industry who pave the way with their innovation, leadership, and outstanding achievements. The award celebrates business excellence worldwide, acknowledging both startups and established giants that continually push the boundaries of excellence, setting standards that inspire others to reach greater heights.”
In the announcement, BOC said it “earned a Gold Award for implementing Net Promoter Score (NPS), which is a nationally recognized barometer ranging from -100 to +100 used for measuring customer loyalty and satisfaction.
“Scoring is based on the result of customer answers to the question: ‘How likely are you to recommend this company to a friend or colleague?’ BOC began tracking its NPS in 2019, and the organization consistently achieves scores well above the industry benchmark provided by Survey Monkey of 45 for its category. BOC has recorded an average NPS of 76 since inception.”
BOC President/CEO Judi Knott said in the announcement, “At BOC, we believe every aspect of a customer’s experience should be meaningful, efficient and seamless. That’s why we hold ourselves accountable to rigorous standards of quality and service. We are proud to be the only DMEPOS accrediting organization utilizing the NPS model and prioritizing the measurement of our customer satisfaction as an important component of our success. We are ecstatic to uphold and further validate our reputation as an organization committed to customer service.”