HME Business 2022 Industry Innovators

Tactical Back Office was born out of necessity

The HME/DME industry is in need of front and back office personnel that are trained in industry software, have superior communication skills, and are reliable. Tactical Back Office understands the high cost of turnover, recruiting, and the lack of trained candidates. That’s why we are solving this problem by training qualified personnel who can do the job and do it well.

Popular positions that clients ask us about are:

  • Bookkeeping
  • Customer service
  • Data entry
  • Scheduling
  • Call/email/fax management
  • and the list goes on!

While we offer our personnel competitive wages and benefits, we are still able to provide you with a team for a flat hourly fee at a fraction of the cost of hiring locally!

Since 2016, we’ve saved companies hundreds of thousands of dollars and have kept tough-to-keep positions filled. In addition to cost savings, our clients have seen the following benefits:

  • Under 3 percent turnover rate
  • Fully-trained personnel
  • Accomplishing tough-to-achieve KPIs
  • Clear speaking ability
  • Loyalty and commitment to your business

Why do providers trust us? Simpler staffing. Better value. Happier clients.

“We most certainly would be a very scaled back model of a DME had we not ventured in with TBO about two years ago. It was a great opportunity to expand our staff instead of decreasing it and the ability to operate in a more financially secure means. We’ve decreased our cost by 20 percent and increased our staff by 25 percent. Trained in our industry software, Brightree, they had a great foundation ready to go when they hit the road here. Normally it would take eight to 12 weeks to train a new employee; with our TBO members it took only four weeks to train. The quality of the team members overall has been better than we expected, the professionalism, communication and friendliness.”
— Lori Ferriera, Manager of Merced Medical Supply.

Are you tired of wasting money and missing out? Learn more about how TBO can help you and watch our customer testimonials on our website at

Tactical Back Office
(800) 558-7501

This article originally appeared in the Jul/Aug 2022 issue of HME Business.

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