Managing Your Employee’s Continuing Education

Continuing education is a crucial care requirement and business differentiator for today's HME/DME providers. How can HME business owners and managers better manage their staff's education?

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Continuing education is a key factor for success in the Durable Medical Equipment, Prosthetics/Orthotics, and Supplies (DMEPOS) industry, not only because it is a requirement but also because it directly impacts quality of care and employee engagement. By providing continuing education and training opportunities, DMEPOS providers demonstrate their commitment to clients and staff as well as governing organizations.

Mandated continuing education and training set the bar for minimum requirements at all levels of DMEPOS operations. These are set by governing bodies and payors, such as the Office of the Inspector General (OIG), Occupational Safety and Health Administration (OSHA), accreditation organizations, and the Centers for Medicare & Medicaid Services (CMS).

These mandates are intended to create a baseline of knowledge and quality of care among providers. How you institute and nurture learning in your company distinguishes you from the competition.

Having solid continuing education and training helps your organization stand out and contributes to your success. Businesses succeed because they realize employee education isn’t just about regulatory mandates and make it part of their company culture. Investing in continuing education programs sets them apart from their competition because it is an investment in developing and retaining highly knowledgeable and engaged staff. This helps them thrive in today’s fiscal environment.

Today’s learning management systems (LMS), like HealthTrainU™ and others, are more mobile, interactive, and accessible than the books they replaced. Today, education is just a few clicks away on your computer or mobile device.

An LMS can also save your compliance or human resource department time because they no longer have to manually enter information and coursework activity. Continuous reporting makes auditing, reporting, and course selection easy.

Learn more about the HealthTrainU learning management system and its benefits by visiting or giving us a call at (833) 875-6338.

About the Author

Mike McKillip is currently the South central regional manager for The MED Group based in Lubbock, Texas. Previously he was the director of marketing for three years with The MED Group and director of services for VGM and Associates in Waterloo, Iowa. With experience in two of the largest GPOs in the HME industry, McKillip has unique insight into what makes a successful partnership between member and organization.


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