Video: Numotion Rolls Out New Customer App
The myNumotion app provides self-service tools and higher information transparency.
- By Leila McNeill
- Dec 18, 2018
The Complex Rehab Technology (CRT) provider Numotion has launched the myNumotion app, a self-service tool that provides customized information about equipment, order status, Numotion team contact information, invoices, appointments and service requests. The app also includes a live chat feature.
Numotion has been rolling out the app state-by-state since September 2018, and they will implement full deployment by the end of January 2019.
To help customers navigate the app, Numotion has created a video tutorial, which teaches customers how to use the app’s various offerings, such as bill pay and service requests.
The video can also be viewed here:
Bud DeGraff, COO of Numotion, said, “Our top priority in creating myNumotion was to put the customer experience first. We listened to the questions we get most frequently and prioritized what to include in the portal based on feedback.” For instance, “The myOrders section appears on each individual’s home page because it features what customers care about most – a visual that’s easy to follow and provides details on our order process. This also provides the customer with an indication on where the order is in the process.”
Customers are able to access myNumotion through their computer at www.mynumotion.com or through their smart phone. Android users are able to download the app from the Play Store, and Apple iOS users are encouraged to bookmark the webpage for their mobile browser. The app is HIPPA-compliant, requiring a multi-factor identification personal information from forms that are stored in the system.
Leila McNeill is a former associate editor for HME Business and Mobility Management.