CAIRE Taps Altra Service Professionals as Authorized Service Center
Relationship aims to cut provider costs, covers stationary and portable devices in New Jersey and New England.
- By David Kopf
- Sep 28, 2017
CAIRE Inc. has named Altra Service Professionals as the authorized service center for its portable and stationary oxygen concentrators in New Jersey and New England.
Altra Service Professionals will perform both warranty and non-warranty service for CAIRE products from their facility in Berlin, Conn. This includes portable and stationary devices made by CAIRE, AirSep and SeQual, and covers devices in Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, and New Jersey.
The service company has had a relationship with CAIRE for some time, according to Miguel Cervantes, service manager for CAIRE.
“Altra has been performing non-warranty repairs of our products for many years and were a natural fit to bring on board in support of our warranty repairs,” Cervantes noted. “They have experienced technicians who we’re confident will perform high quality repair work and represent CAIRE well.”
The relationship with CAIRE is important for both providers and customers in the region, according to Altra President and co-owner Robert DeChello
“In an industry where reimbursement continually shrinks, dealers are always looking for ways to cut costs without sacrificing quality of care,” he says. “This relationship with CAIRE enables us to do this by providing exceptional training and processes so that we can provide efficient and affordable repair solutions.”
David Kopf is the Executive Editor of HME Business and DME Pharmacy magazine. Follow him on Twitter at @postacutenews.