HME's Emerging COVID-19 Protocols
Standard protocols and best practices for dealing
with COVID-19 are starting to emerge across the
HME industry, according to in-depth interviews
with a wide spectrum of providers.
Ty Bello, RCC president and founder of HME sales and
management consulting firm Team@Work, interviewed
22 HME providers of varying care categories and
business models to uncover common responses to
COVID-19 being implemented across the industry.
Bello then joined the HMEB Podcast to discuss his
qualitative survey. His research covered emerging COVID-19 protocols for all aspects of HME: sales; engaging with
patients at the business and in the home; telehealth;
deliveries; working with referral providers; and
This Viewpoint will provide the answers to:
- Who’s open and what are some of
the best practices and protocols
for selling during this era of
- What’s happening at
providers’ physical locations to
- How is telehealth,
telework and remote service
playing into this?
- What’s being done by
the delivery techs, the RTS and
the people who actually have to
get out there and meet with the
patients at their homes?