Implementing Your Digital Patient Experience: Why & How

HME patients want—demand—a better experience from their HME providers, but do HME providers know that? Are they responding to that need? Now is the time to act.

Your patients have expectations when it comes to how they engage with your HME business. Live up to those expectations, and you’ll have patient relationships that will last a lifetime. Ignore them, and you’ll pay a steep price.

This webinar will explain why HME businesses must provide instant, streamlined communication to patients and caregivers, and outline the steps that providers can take toward assessing and implementing a digital patient experience that exceeds their expectations.

The discussion addresses technology and automation, but it delves just as deeply into how you can better understand the journey your patients take through the services you provide, and then individualize and streamline their points of engagement along the way.

No matter what care your HME business provides or categories it serves, this presentation will offer considerable value for any provider looking to forge lasting patient and caregiver relationships.

This webinar will cover:

  • The digital patient experience
  • Assessing your patients’ expectations
  • Mapping your patients’ care journey
  • Understanding their points of engagement
  • Evaluating and implementing tools to optimize that engagement

Date: Wednesday, October 6, 2021
Time: 2:00 p.m. (Eastern) / 1:00 p.m. (Central) / 11:00 a.m. (Pacific)
Duration: 1 hour


Melissa KozakMelissa Kozak is a registered nurse and the Co-Founder and President of Citus Health, a wholly owned subsidiary of ResMed. She is a visionary entrepreneur and seasoned clinician with deep domain understanding of the home infusion and specialty pharmacy industry and extensive clinical care and operational insight. As the Co-Founder of Citus Health, she created the post-acute care industry’s first end-to-end digital health collaboration platform to solve the complexities of managing the post-acute continuum of care.

Nupura Kolwalkar-RanaNupura Kolwalkar-Rana has extensive leadership in developing technologies (products and solutions) that lead to positive health outcomes. She has held several executive leadership positions across Mana Health, MSD, McKesson, NextGen, CIOX with a focus on product strategy, new market penetration and data commercialization. Nupura believes that the key to patient adherence in the post-acute care setting is seamless coordination across all care giving entities of that patient. At Brightree, Nupura focuses on putting product vision and patient experience front and center so that customers can deliver the best out of hospital care to their patients.

The webinar concludes with a live Q&A session.

A certificate of attendance is available for all individuals who register and attend the full Webinar (live or on-demand).

All registrants will have access to the live event and an on-demand recording of the presentation. If registrants want to watch the presentation again or have a scheduling conflict, they can register and access the on-demand version of this webinar, which will be available after the live event.

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