HMEB Podcasts

HMEB Podcast

The HME Business podcast offers an insider’s view into the home medical equipment (HME) industry. Host David Kopf, the executive editor of HME Business magazine and, examines key HME news, trends and developments, and interviews various experts to find out how HME provider owners and operators can run efficient, profitable and growing businesses while providing service and care that cements lasting patient and referral relationships. If you’re an HME industry professional, and you want to stay in the loop about smart business strategy and tactics, this podcast will become a regular listen for you.

Reassessing and Renewing Your Accreditation in 2021

Dec 03, 2020

The New Year is nearly upon us, and 2021 represents another big renewal year for DMEPOS accreditation. Moreover, during these three-year renewal cycles, providers often consider switching up their accreditation organization (AO). What are some the reasons that might make a provider consider switching things up? Is COVID-19 playing a role in that decision? What are the timing issues in play? What should they be asking AOs? Sandra C. Canally, RN, CEO and founder of AO The Compliance Team, shares her insights.

Duration: 23 min

CMS's Round 2021 Announcement and Proposed Rule

Nov 06, 2020

After weeks of radio silence, CMS finally announced Round 2021 and its proposed rule for rural providers. The announcement was shocking: it was only bidding two categories — both over-the-shelf braces — and punting on the 13 remaining categories. That news left the industry feeling somewhat in limbo and wondering what this meant for pricing and the possibility of futures rounds. Tom Ryan, president and CEO of the American Association for Homecare stopped by the HME Business podcast to clarify, share some insights, and chart a path forward.

Duration: 20 min

COVID-19: Going Forward

Oct 20, 2020

Sleep therapy is a perfect micro that defines the macro of HME when it comes to COVID-19. Sleep therapy providers have had to ascend a steep learning curve to reshape how they safely and effectively provide products and services. Now that we are seven months into the public health emergency, Gary Sheehan, MBA, CEO of Spiro Health, catches up with the podcast. He discusses sleep care, COVID-19, the lessons sleep providers have learned, and how those lessons might carry them into a post-pandemic future.

Duration: 16 min

Medicare Claims Audits: They're Ba-aack

Sep 18, 2020

Back on March 30, CMS suspended its claims audits for the COVID-19 Public Health Emergency. Well, CMS surprised everyone in August by announcing it would resume those audits.

Audit expert Wayne van Halem, president of The van Halem Group, discusses how CMS will likely phase back in the DME MAC Targeted Probe and Education, Supplemental Medical Review Contractor (SMRC) reviews and Recovery Audit Contractor (RAC) audits. He also outlines how providers should prepare, and tackles additional questions.

Duration: 22 min

Backing the Fight to Protect Manual CRT Accessories

Aug 26, 2020

Do you have a free five minutes between now and Aug. 31? Then you have time to protect a vulnerable patient group. Don Clayback, executive director of the National Coalition for Assistive and Rehab Technology (NCART), sits down with HMEB to discuss a campaign to convince lawmakers to add their signatures to a House sign-on letter urging CMS to not apply competitive bidding-derived pricing to accessories for manual complex rehab wheelchairs.

Duration: 13 min

AAHomcare’s Ambassadors & The House Sign-on Letter

Jul 27, 2020

Tom Ryan, president and CEO of the American Association for Homecare, stops by to discuss two key items:

First, he shines a spotlight on the association’s Ambassador Program, a unique effort by high-profile industry stakeholders to get more HME providers involved in the association.

Second, he discusses the current effort to get HME stakeholders to help convince lawmakers to sign a House sign-on letter calling on CMS to delay Round 2021 of competitive bidding. The deadline is July 29.

Duration: 25 min

HME and Consumer Financing Options

Jul 07, 2020

Consumer financing is becoming commonplace in post-acute care, and that includes HME. In fact, with retail sales playing such a pivotal role in provider revenues, accommodating credit is downright essential. However, there are still providers who are unclear on healthcare-specific financing for HME. What do providers need to know to support healthcare credit cards — and reap the benefits? Randy Baldwin and Claude Royster of healthcare credit card company CareCredit share their expertise.

Duration: 29 min

Digital Tools for Serving Sleep Patients During COVID-19 — and After

Jun 01, 2020

Providers and vendors have deployed a lot of smart care tools and solutions during COVID-19. What happens after the crisis passes? Arturo Garcia, senior product manager of connected solutions for sleep therapy equipment maker ResMed, joins the podcast to look at how sleep therapy providers are leveraging virtual and digital solutions during the COVID-19 pandemic, and how those new protocols and care methods will improve sleep therapy in the post-pandemic future.

Duration: 28 min

HME Operations: Inside the Pandemic

May 08, 2020

New York respiratory, sleep and HME provider Hampton Homecare Inc. has found itself at ground zero of the COVID-19 pandemic, and as its director of operations, Joe Candiano has overseen the company’s response to the public health emergency in terms of deliveries, equipment-handling, patient set-up, telehealth, staffing and other aspects of the business. Joe talks about the measures his business has taken, the sacrifices his team has made, and the lasting industry-wide changes he thinks will result from COVID-19.

Duration: 33 min

Deep Dive into Federal, State and Private Payer Funding Changes During COVID-19

Apr 21, 2020

Sponsored by McKesson, our special COVID-19 coverage continues with a deep dive into the many regulatory changes at the Federal and state level — as well as with private payer insurance — to help HME providers continue serving patients during the pandemic. The American Association for Homecare’s Kim Brummett, regulatory affairs VP, and Laura Williard, payer relations VP, join the podcast to discuss the $30 billion relief fund, relaxed funding requirements, telehealth guidelines, the pause on audits and more.

Duration: 30 min

Assessing and Addressing Your COVID-19 Risk

Apr 09, 2020

In this special episode, accreditation expert Sandra Canally, RN, founder and CEO of The Compliance Team, joins the podcast to provide a mountain of specific, how-to information on how HME providers can implement processes and procedures that will help protect their patients and staff, while continuing to provide care and services. She reviews practices HME businesses should implement at the storefront, in the warehouse, and out in the field. Be sure to keep a pen and notepad handy, because Sandy shares a ton of practical information.

Duration: 31 min

HME's Emerging COVID-19 Protocols

Mar 31, 2020

An in-depth effort to interview more than 20 HME providers of varying types and business models has uncovered common responses to COVID-19 being implemented across the industry. Ty Bello, president of HME sales and management consulting firm Team @Work, joins the HMEB Podcast to discuss his qualitative survey, which covered COVID-19 protocols for all aspects of HME: sales; engaging with patients at the business and in the home; telehealth; deliveries; working with referral providers; and operations. This is a must-listen episode for all providers wishing to adopt COVID-19 best practices learned by other HME businesses, as well as gauge the effectiveness of their initial efforts.

Duration: 25 min

Respiratory HME and COVID-19

Mar 27, 2020

One group of HME providers having to face COVID-19 head on are oxygen providers. The patients they serve are some of the most vulnerable to the disease. Josh Parnes, president of national provider AdaptHealth, which provides a full suite of HME supplies and services, including in-home and portable Oxygen, ventilation and CPAP and BIPAP, outlines the various steps his business has taken to protect both patients and staff during the pandemic. He also explains why providers must convince Congress and CMS to protect patient access to oxygen equipment during COVID-19.

Duration: 22 min

One HME Provider’s COVID-19 Response

Mar 23, 2020

As with all other facets of U.S. healthcare, the COVID-19 pandemic is impacting the HME industry in a big way. Gary Sheehan, MBA, president and CEO of Cape Medical Supply, explains in detail how his business prepared in terms of staff protection, patient care, teleworking, and operations. Moreover, he discusses why the preparations providers are making right now aren’t just to keep their businesses running, but because they are on the front lines of a broad, national healthcare response to the disease.

Duration: 17 min

A Sneak Peek at the New AAHomecare Update

Feb 20, 2020

As HME providers in the western states prepare for the March 3-5 Medtrade Spring in Las Vegas, the American Association for Homecare is taking its regular AAHomecare Update, running March 4 from 8 a.m. to 9:30 a.m., in a new direction with a new format and increased audience interaction. AAHomecare President and CEO Tom Ryan explains why AAHomecare decided to change things up and offers a peek at what’s in store.

Duration: 14 min

Retail Trailblazing in Texas

Feb 14, 2020

Providers have felt the retail imperative for years, and some have even transitioned to – or began as – entirely retail businesses. But it’s not a slam dunk; there are some key things to do and assets to put in place. Faisal “RJ” Poonawala joins the podcast to talk about how his business, Spring Branch Medical Supply in Houston, Texas, made the switch to retail, the lessons he’s learned, and the initiatives he’s undertaking to not only succeed, but expand as well.

Duration: 31 min

Nasal High Flow: Opening Up New Revenue for Respiratory Providers

Jan 23, 2020

Respiratory care is learning that there is a wide variety of patients that need help with clearing their upper respiratory system so that they can achieve better alveolar ventilation. Enter nasal high-flow therapy, which began in the hospital setting, but is now entering the home setting thanks to new HME innovations. James Gibbons of Fisher & Paykel Healthcare discusses how providers can offer new care solutions and drive increased revenue in the process.

Duration: 25 min

Beating the High Cost of HME Human Resources

Jan 09, 2020

Staffing presents a tricky challenge for HME providers these days: Human resources are expensive, and in a competitive marketplace with winnowing reimbursement, they need to avoid wasting their team members’ talents on billing busywork. Outsourcing is one option, but a new company, Tactical Back Office, offers a unique solution that lets providers tap into lower-cost labor markets. Co-founder Todd Usher swings by the HMEB podcast to tell us more.

Duration: 19 min

A Sneak Peek at Medtrade Spring

Dec 20, 2019

Annual HME conference and expo Medtrade Spring returns to the Mandalay Bay Convention Center in Las Vegas on March 3-5, and Show Director Mark Lind joins the HME Business Podcast to highlight some of the event's don’t-miss conference sessions and expo showcases. There are some familiar favorites and some new twists at the event for HME providers in the West, so if you’re thinking of going, it’s worth a listen.

Duration: 14 min

How You Can Help the Urgent HME Legislative Push

Dec 13, 2019

The industry is working on attaching language from some key industry bills to a spending bill that must pass before Dec. 20. However, the bills need more co-sponsors, and that’s where help from providers is urgently needed. Tom Ryan, the president and CEO of the American Association for Homecare, discusses the key bills in play and how HMEs can help get co-sponsors. This is a key opportunity to lobby on behalf of your business, but there’s a tight deadline, so listen and act fast.

Duration: 13 min

Technology Building Blocks for HME & CRT Providers podcast