Brightree Digital Experience
Platform creates a patient-centric experience to improve care
Brightree Digital Experience (Brightree DX)
is a digital communications platform that
streamlines the patient experience through
automated, orchestrated patient outreach
via text message. This optimizes provider
workflows and patient satisfaction without
downloading a mobile app or registering
for a patient portal to access forms, digital
signature, and video chat functionalities.
Brightree Digital Experience builds trust,
saves staff time, and improves coordination
of care from referral to collections for home
medical equipment, pharmacy, and home infusion providers.
Brightree Digital Experience
System improves patient engagement, optimizes care coordination
With Brightree Digital Experience, providers
can communicate with patients without relying
on traditional methods such as faxing, mailing
or calling. From welcome texts to appointment
reminders and more, the texting orchestrator
offers a variety of ways to stay connected with
patients via SMS. eForms seamlessly integrate
with the texting orchestrator and Brightree
to collect digital signatures and completed
forms. When more personalized communication
needs arise, patients can video chat
with their care teams to ask questions about
their therapy. Brightree Digital Experience
helps providers improve patient engagement
and optimize care coordination, significantly
reducing staff time spent on manual tasks.
Automated, yet personalized patient resupply
- A scalable end-to-end solution to automate
supplying patient refills or replacements, while
making the process more personalized, transparent
- Helps providers identify resupply opportunities;
conduct patient outreach using a multi-method
approach; retrieve necessary documentation; fulfill
orders; and capture data-driven insights to improve
- SNAP integration uses AI to help reduce employee
touchpoints, while increasing accuracy.
Comprehensive Patient Intake
Patient intake system addresses top issues, speed processes
Comprehensive Patient Intake, available
within the Brightree Business Management
Solution, streamlines and shortens the
time-intensive intake process. Addressing
top HME pain points like incomplete
documentation, inefficient workflows and
employee training, the tool guides staff
through a customized intake process based
on their job function and allows users
to customize qualification by payer and
product. Comprehensive Patient Intake
reduces incomplete and inaccurate orders,
staff training time, work stoppage and billing
errors, while helping providers accelerate
payments and develop an upfront policy to
get paid faster, regularly.
Business Management Solution for Pharmacy
All in one software solution for HME/DME pharmacies
Brightree Business Management Solution for Pharmacy is an all-in-one solution that
helps HME pharmacies optimize business
processes, meet compliance requirements
and provide high-quality patient care. The
comprehensive suite of solutions brings automation to every step of
the pharmacy workflow – from referrals and patient intake through
receivables and reporting. It also consolidates HME and pharmacy
into one patient record that can capture new patient referrals,
prescriptions and eligibility verifications electronically. With HME and
pharmacy in one system, the technology streamlines clinical, billing
and reporting activities and uses this information to provide accurate
business performance data that spans a provider’s entire business.
Resupply platform leverages AI to increase
- AI-based system uses thousands of built-in
payer rules to add or adjust payers and
policy changes, plus identifies and verifies
insurance eligibility in real-time.
- Identifies why orders might be problematic
and automatically launches the right task to
move the order along, while tracking down
missing documentation for complete and
- Providers can view their entire patient
portfolio to monitor orders, performance
and profit in real-time while using the tool’s
staff production metrics to keep employees
accountable and measurable.
Brightree Mobile Delivery helps HMEs optimize delivery routes, track and confirm deliveries, monitor driver location, and more — all in a connected, electronic workflow from office to field. By eliminating paperwork and enabling wireless syncing to automatically schedule and track deliveries, Mobile Delivery helps HMEs optimize productivity and improve cashflow.
Brightree has made updates to its Mobile Delivery module to provide HMEs with new tools essential to doing business throughout COVID-19, including enabling contactless delivery. In accordance with CMS’ temporary regulatory waivers throughout the duration of the COVID-19 public health emergency, Brightree has updated its Mobile Delivery module with the ability to provide proof of delivery through photos rather than physical signatures to enable safe and secure contactless delivery. With this update, delivery technicians can take a photo that acts as proof of delivery, along with automatic timestamps and geocodes, and a notation on the electronic delivery documentation, noting patient signature was not available due to COVID-19. As a result, patients continue to receive their medical supplies safely, drivers remain shielded from disease risk, and HMEs continue to enjoy accelerated billing and collections.
COVID 19 Impact Analytics Dashboards
Designed to help HME providers keep a pulse on their
business amid the COVID-19 pandemic, Brightree’s
new COVID-19 Impact Analytics Dashboards
provide a 360-degree high-level view of relevant
patient care, employee productivity and financial performance. The 13 new
dashboards, made available free of charge, enable providers to view and download
clean, consolidated and consumable data on their evolving operations,
from critical medical supply orders to employee performance to sales orders
and payments. For providers looking to drill down even further, the Brightree
Advanced Analytics module offers additional functionality, including the ability
to monitor Patient Resupply, Patient Collections and more.
Business Management Software
Business management software supports business growth and patient care
Brightree Business Management Software
provides product solutions for every aspect
of the home medical equipment business.
The suite of services provides modules
supporting both business growth and quality
patient care. An ePrescribe module allows
for seamless information transfer between
care providers, while ReSupply and Mobile
Delivery modules streamline ordering and
delivery processes. The Patient Hub app focuses on increasing patient-provider
communication, and Advanced Analytics and Revenue Cycle Management
contribute to greater administrative efficiencies and business growth.
Brightree enhances its pharmacy platform
Brightree Pharmacy is a single platform for clinical, billing and reporting needs, which now includes Care Plans, Test claims and ePrescribe workflows. Care Plans lets providers customize plans of care in accordance with accreditation requirements, and Test Claims assesses reimbursement before patient referrals are accepted and products are delivered. The new ePrescribe feature enables communication in the prescriber’s electronic health record (EHR) workflow to automatically input patient referrals, intake forms and prescriptions.
Brightree Advanced Analytics helps providers make intelligent decisions
With data from its Advanced Analytics platform, Brightree says providers can make smarter and more strategic decisions to grow their business. The comprehensive provider dashboard compiles information to show users important trends, opportunities, actionable information for improved outcomes as well as third-party databases and call center transcripts. Advanced Analytics help users organize their data to help them streamline their workflows, and the platform’s real-time updates help users evaluate their performance and make necessary changes as need arises.
Brightree Patient Hub App Increases Patient Engagement
- Facilitates communication between the provider and patient through the web application and instant messaging.
- Patients are able to initiate and complete their own tasks by automating scheduling reminders and payments.
- Providers can consolidate workload and business processes and automate appointment reminders, delivery tracking, and insurance denial notifications.
Brightree integrates ePrescribe with athenahealth
Brightree’s new ePrescribe solution lets HME businesses digitally receive orders from more than 62,000 providers using athenaClinicals within the athenahealth network, the same way doctors have long referred patients to other specialists. Previously, physician and HME staff had to manually send, receive and process referrals and related documents via fax and phone calls. Now, any office that uses athenahealth can refer patients to an HME provider using Brightree’s eprescribe.
System helps improve patients’ re-supply use
Brightree ConnectPRO includes various Brightree technologies, services, and data analytics into one time-saving solution to help providers get patients to fully comply with resupply programs. The system combines Brightree Connect for patient contact management; Performance Concierge Services focused on optimizing the Brightree Connect software solution; Revenue Cycle Management Resupply Intake Services which includes processing all paperwork and verification of benefits; AllCall Connect. outsourced call center services; and data analytics to give provides operational insights for performance improvement.
Automated pay service expedites payments
Brightree announced the release of Lockbox, an automated patient-pay service that helps home medical equipment providers receive funds faster, improve their cash flow, shorten their revenue cycle and save hours in staff time. Lockbox provides an automated, high-speed document scanning process that replaces many of the manual steps that burden HME accounts receivable. With this process, Lockbox posts all bank funds and documents online, and applies the funds to the HME’s accounts receivable in Brightree.
Resupply management program combines technologies into one
Brightree announced the launch of Brightree® ConnectPRO™, a powerful resupply management program that combines all of its technology, services, and data analytics into one time-saving solution. Brightree ConnectPRO includes: Brightree® Connect, the industry leading patient contact management software solution, Performance Concierge Services focused on optimizing the Brightree Connect software solution, Revenue Cycle Management Resupply Intake Services which includes processing all paperwork and verification of benefits, AllCall Connect™, outsourced call center services and Data analytics, providing operational insights for performance improvement.
Patient Financial Services
Streamline and enhance collections process
Brightree announced the release of its new Patient Financial Services solution, providing home medical equipment (HME) providers enhanced live-call resources to streamline their patient payment process, including payment plan options, progress reporting and enrollment opportunities. Patient Financial Services uses automation and integration tools to help providers get paid faster, improve their efficiency, and enable their staff to concentrate on higher-value activities.
App gives HME providers quick way to process payments
Brightree introduces Brightree Patient Collections GetPaidHME app that provides
HME providers with a quick way to process
patient payments through their smartphone
or tablet anywhere in real time. GetPaid,
which runs on Apple and Android devices,
allows the user to scan a sales order directly
from the delivery ticket. The patient listing
is then added to the delivery queue. Sales
order data, including recipient information
and the amount of money due, is automatically
integrated into the app, eliminating the
need for paper invoices. Once the payment is
processed using a major credit card, e-check,
or FSA/HSA card, the app automatically posts
the payment back into the Brightree core platform,
streamlining the manual entry process.
MyForms is a configurable webbased documentation management platform
- Eliminate paper forms, improve audit outcomes and create process integrity across all platforms.
- Dashboards offer visibility into front-end activities and prioritizes user work by revenue and time goals.
- Capture electronic signatures on any document.