Brightree

Brightree Digital Experience

Platform creates a patient-centric experience to improve care

Brightree Digital Experience (Brightree DX) is a digital communications platform that streamlines the patient experience through automated, orchestrated patient outreach via text message. This optimizes provider workflows and patient satisfaction without downloading a mobile app or registering for a patient portal to access forms, digital signature, and video chat functionalities. Brightree Digital Experience builds trust, saves staff time, and improves coordination of care from referral to collections for home medical equipment, pharmacy, and home infusion providers.

Brightree

Brightree Digital Experience

System improves patient engagement, optimizes care coordination

With Brightree Digital Experience, providers can communicate with patients without relying on traditional methods such as faxing, mailing or calling. From welcome texts to appointment reminders and more, the texting orchestrator offers a variety of ways to stay connected with patients via SMS. eForms seamlessly integrate with the texting orchestrator and Brightree to collect digital signatures and completed forms. When more personalized communication needs arise, patients can video chat with their care teams to ask questions about their therapy. Brightree Digital Experience helps providers improve patient engagement and optimize care coordination, significantly reducing staff time spent on manual tasks.

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Brightree ReSupply

Automated, yet personalized patient resupply

• A scalable end-to-end solution to automate supplying patient refills or replacements, while making the process more personalized, transparent and engaging.
• Helps providers identify resupply opportunities; conduct patient outreach using a multi-method approach; retrieve necessary documentation; fulfill orders; and capture data-driven insights to improve performance.
• SNAP integration uses AI to help reduce employee touchpoints, while increasing accuracy.

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Comprehensive Patient Intake

Patient intake system addresses top issues, speed processes

Comprehensive Patient Intake, available within the Brightree Business Management Solution, streamlines and shortens the time-intensive intake process. Addressing top HME pain points like incomplete documentation, inefficient workflows and employee training, the tool guides staff through a customized intake process based on their job function and allows users to customize qualification by payer and product. Comprehensive Patient Intake reduces incomplete and inaccurate orders, staff training time, work stoppage and billing errors, while helping providers accelerate payments and develop an upfront policy to get paid faster, regularly.

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Business Management Solution for Pharmacy

All in one software solution for HME/DME pharmacies

Brightree Business Management Solution for Pharmacy is an all-in-one solution that helps HME pharmacies optimize business processes, meet compliance requirements and provide high-quality patient care. The comprehensive suite of solutions brings automation to every step of the pharmacy workflow – from referrals and patient intake through receivables and reporting. It also consolidates HME and pharmacy into one patient record that can capture new patient referrals, prescriptions and eligibility verifications electronically. With HME and pharmacy in one system, the technology streamlines clinical, billing and reporting activities and uses this information to provide accurate business performance data that spans a provider’s entire business.

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SNAP

Resupply platform leverages AI to increase

• AI-based system uses thousands of built-in payer rules to add or adjust payers and policy changes, plus identifies and verifies insurance eligibility in real-time.
• Identifies why orders might be problematic and automatically launches the right task to move the order along, while tracking down missing documentation for complete and accurate billing.
• Providers can view their entire patient portfolio to monitor orders, performance and profit in real-time while using the tool’s staff production metrics to keep employees accountable and measurable.

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Mobile Delivery

Brightree Mobile Delivery helps HMEs optimize delivery routes, track and confirm deliveries, monitor driver location, and more — all in a connected, electronic workflow from office to field. By eliminating paperwork and enabling wireless syncing to automatically schedule and track deliveries, Mobile Delivery helps HMEs optimize productivity and improve cashflow.

Brightree has made updates to its Mobile Delivery module to provide HMEs with new tools essential to doing business throughout COVID-19, including enabling contactless delivery. In accordance with CMS’ temporary regulatory waivers throughout the duration of the COVID-19 public health emergency, Brightree has updated its Mobile Delivery module with the ability to provide proof of delivery through photos rather than physical signatures to enable safe and secure contactless delivery. With this update, delivery technicians can take a photo that acts as proof of delivery, along with automatic timestamps and geocodes, and a notation on the electronic delivery documentation, noting patient signature was not available due to COVID-19. As a result, patients continue to receive their medical supplies safely, drivers remain shielded from disease risk, and HMEs continue to enjoy accelerated billing and collections.

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COVID 19 Impact Analytics Dashboards

Designed to help HME providers keep a pulse on their business amid the COVID-19 pandemic, Brightree’s new COVID-19 Impact Analytics Dashboards provide a 360-degree high-level view of relevant patient care, employee productivity and financial performance. The 13 new dashboards, made available free of charge, enable providers to view and download clean, consolidated and consumable data on their evolving operations, from critical medical supply orders to employee performance to sales orders and payments. For providers looking to drill down even further, the Brightree Advanced Analytics module offers additional functionality, including the ability to monitor Patient Resupply, Patient Collections and more.

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Business Management Software

Business management software supports business growth and patient care

Brightree Business Management Software provides product solutions for every aspect of the home medical equipment business. The suite of services provides modules supporting both business growth and quality patient care. An ePrescribe module allows for seamless information transfer between care providers, while ReSupply and Mobile Delivery modules streamline ordering and delivery processes. The Patient Hub app focuses on increasing patient-provider communication, and Advanced Analytics and Revenue Cycle Management contribute to greater administrative efficiencies and business growth.

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Brightree Pharmacy

Brightree enhances its pharmacy platform

Brightree Pharmacy is a single platform for clinical, billing and reporting needs, which now includes Care Plans, Test claims and ePrescribe workflows. Care Plans lets providers customize plans of care in accordance with accreditation requirements, and Test Claims assesses reimbursement before patient referrals are accepted and products are delivered. The new ePrescribe feature enables communication in the prescriber’s electronic health record (EHR) workflow to automatically input patient referrals, intake forms and prescriptions.

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Advanced Analytics

Brightree Advanced Analytics helps providers make intelligent decisions

With data from its Advanced Analytics platform, Brightree says providers can make smarter and more strategic decisions to grow their business. The comprehensive provider dashboard compiles information to show users important trends, opportunities, actionable information for improved outcomes as well as third-party databases and call center transcripts. Advanced Analytics help users organize their data to help them streamline their workflows, and the platform’s real-time updates help users evaluate their performance and make necessary changes as need arises.

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Patient Hub

Brightree Patient Hub App Increases Patient Engagement

• Facilitates communication between the provider and patient through the web application and instant messaging.
• Patients are able to initiate and complete their own tasks by automating scheduling reminders and payments.
• Providers can consolidate workload and business processes and automate appointment reminders, delivery tracking, and insurance denial notifications.

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ePrescribe

Brightree integrates ePrescribe with athenahealth

Brightree’s new ePrescribe solution lets HME businesses digitally receive orders from more than 62,000 providers using athenaClinicals within the athenahealth network, the same way doctors have long referred patients to other specialists. Previously, physician and HME staff had to manually send, receive and process referrals and related documents via fax and phone calls. Now, any office that uses athenahealth can refer patients to an HME provider using Brightree’s eprescribe.

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Brightree ConnectPRO

System helps improve patients’ re-supply use

Brightree ConnectPRO includes various Brightree technologies, services, and data analytics into one time-saving solution to help providers get patients to fully comply with resupply programs. The system combines Brightree Connect for patient contact management; Performance Concierge Services focused on optimizing the Brightree Connect software solution; Revenue Cycle Management Resupply Intake Services which includes processing all paperwork and verification of benefits; AllCall Connect. outsourced call center services; and data analytics to give provides operational insights for performance improvement.

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Lockbox

Automated pay service expedites payments

Brightree announced the release of Lockbox, an automated patient-pay service that helps home medical equipment providers receive funds faster, improve their cash flow, shorten their revenue cycle and save hours in staff time. Lockbox provides an automated, high-speed document scanning process that replaces many of the manual steps that burden HME accounts receivable. With this process, Lockbox posts all bank funds and documents online, and applies the funds to the HME’s accounts receivable in Brightree.

Brightree

ConnectPRO

Resupply management program combines technologies into one

Brightree announced the launch of Brightree® ConnectPRO™, a powerful resupply management program that combines all of its technology, services, and data analytics into one time-saving solution. Brightree ConnectPRO includes: Brightree® Connect, the industry leading patient contact management software solution, Performance Concierge Services focused on optimizing the Brightree Connect software solution, Revenue Cycle Management Resupply Intake Services which includes processing all paperwork and verification of benefits, AllCall Connect™, outsourced call center services and Data analytics, providing operational insights for performance improvement.

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Patient Financial Services

Streamline and enhance collections process

Brightree announced the release of its new Patient Financial Services solution, providing home medical equipment (HME) providers enhanced live-call resources to streamline their patient payment process, including payment plan options, progress reporting and enrollment opportunities. Patient Financial Services uses automation and integration tools to help providers get paid faster, improve their efficiency, and enable their staff to concentrate on higher-value activities.

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GetPaidHME

App gives HME providers quick way to process payments

Brightree introduces Brightree Patient Collections GetPaidHME app that provides HME providers with a quick way to process patient payments through their smartphone or tablet anywhere in real time. GetPaid, which runs on Apple and Android devices, allows the user to scan a sales order directly from the delivery ticket. The patient listing is then added to the delivery queue. Sales order data, including recipient information and the amount of money due, is automatically integrated into the app, eliminating the need for paper invoices. Once the payment is processed using a major credit card, e-check, or FSA/HSA card, the app automatically posts the payment back into the Brightree core platform, streamlining the manual entry process.

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Brightree MyForms

MyForms is a configurable webbased documentation management platform

• Eliminate paper forms, improve audit outcomes and create process integrity across all platforms.
• Dashboards offer visibility into front-end activities and prioritizes user work by revenue and time goals.
• Capture electronic signatures on any document.