Features


Managing the Digital Patient Experience

You might have heard about the digital patient experience before COVID-19, but the pandemic pushed it to the fore. What is the digital patient experience, and how do HME providers optimize and manage it?

lungs

Breathe Easy?

COVID-19 has strained America’s oxygen infrastructure like nothing before. What factors are impacting supply and demand, and how are stakeholders responding? What other factors are impacting the oxygen market at the same time?

Observation Deck

The Essential Stand-Out Sales Approach for 2021

Providers of all sizes either survived or thrived in 2020. Regardless of how our businesses fared in 2020, we must approach sales planning in 2021 differently.

PRF Payments Applicable to Lost Revenue Based on Formal Budgets

The latest HRSA guidance marks the fourth revision to lost revenue calculations for PRF reporting. How has it evolved and what do providers need to know?

COVID-19

Business Solutions

14th Annual Big 10

It’s time again for our annual Big 10 list of trends affecting HME now and in the months to come, but this year is different due to the far-reaching COVID-19 public health emergency. See what will impact the industry as we roll into 2021.

Podcast

HME Sales Leadership in 2021

As we tally the pandemic lessons learned in 2020, sales coaching expert Ty Bello discusses how sales strategy will change for HME in 2021.

Recent Law Hampers Provider Relief Portal Launch

While providers can register on the PRF portal, reporting requirements remain unavailable. Also providers should have key information on-hand, otherwise the registration process could time out on them.

Podcast

Renewing Accreditation in 2021

This year marks an accreditation renewal cycle for DMEPOS providers. What do they need to do in order to ensure a smooth, timely renewal? Moreover, how has COVID-19 changed the process what other factors might influence their renewal this time around?

Handling Regulatory and Process Changes During the Pandemic

The COVID-19 pandemic has ushered in a variety of regulatory changes from CMS. How do HME providers manage all of them?

Virtual Surveys Help Keep DMEPOS Providers Current

Now that social distancing has become an everyday routine, a virtual site survey for accreditation can be conducted in a safe, convenient, and effective manner. How does it work and what do you need to know?



Cleaning and Disinfection for DME

Providers know that they must enforce more stringent infection control, but what methods and approaches make sense for DME? The answers aren't always obvious.

A Case for Using a Learning Management System

Continuing education is an ongoing process for various disciplines within the HME industry. That said changes in specific requirements, as well as changes made due to the pandemic make managing ongoing education and employees' progress in that regard a sizable task.

David Kopf

2020: A Year to Remember?

Or maybe forget. To be sure, the year everybody loves to hate has made some lasting impacts on the HME industry.

Podcast

Reassessing Your Accreditation in 2021

The New Year brings an accreditation renewal cycle and some providers might be considering a switch. What do they need to be thinking about, what does the process look like, and does COVID-19 impact their decision-making?

pain

Assembling The Right Pain Management Lineup

What options should a DME pharmacy make available to customers who are looking for non-prescription and non-drug options for relieving their pain?

handshake

Achieving Trust Through Accreditation

Why Medicare accreditation plays an essential role in providing DME, how to get accredited, and how COVID-19 has impacted the process.

Winning

Products & Technology

Winning Solutions

This year’s winners of our New Product Award offer up solutions that are the perfect fit for today’s HME business environment. Now in its seventh year, our provider-judged competition had 22 winners that are worth checking out.

COVID-19

Business Solutions

Sleep Therapy's Coronavirus Academy

Sleep providers had to tackle a tough learning curve during the early days of the COVID-19 public health emergency. What are the lessons they learned, the insights they gained, and how do they apply to the rest of the industry and possible future outbreaks?

David Kopf

Editor's Note

CMS's Round 2021 Surprise

If CMS's decision to punt on 13 categories left you feeling left out in Limbo, it's good news. Sort of.

chain

Products & Technology

The Strongest Link

We round up the latest HME software offerings to help ensure your business can adapt to whatever the market can throw at it — whether that’s reimbursement changes or a full-blown pandemic.

HME Business Podcast