Covid-19 forced HME providers to revisit and revise how they interact with patients. What’s the next step? Brightree CEO Matt Mellott discusses the need for providers to offer seamless, transparent connected care, and his company’s strategy for helping them achieve it.
Patients are viewing their care from the perspective of a consumer, according to Mellott, and they are looking for an experience that is convenient and doesn’s subject them to complex processes. Mellot explains how working torward facilitating that experince will translate to strategic business advantages for HME providers.
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