At Home with Dealers

Company Name: Texas DME/Mobility Dynamics

Location/Contact Info: Corporate/Retail: 604 N. Nolan River Rd., Cleburne, TX 76033

Established: 1990 by owners Tom and Laura Hafford

Types of products sold: Respiratory, standard DME, custom wheelchairs, post-mastectomy products, in-home medical supplies

Fun Fact: During my short retirement, boredom set in and I made woodworking items for all of my family and friends, until they begged me not to make anything else. My lawn looked as if it were a race track with ruts from so much mowing. I left the corporate world after many loyal years of employment with one company, expecting all working environments to be the same. I never thought I would be working for a company where you are appreciated, you actually look forward to coming in, and you make a difference almost every day.

Size of Company: 37 full-time employees, including RTS, CRTS, RT, RN and certified repair technicians. Home Health Products spoke with Jim Smith, purchasing and marketing manager of Texas DME/Mobility Dynamics and the lucky Medtrade winner of Access Point Medical's drawing for a 2006 Toyota Scion xB.

Q: Tell me about your big win!
It has taken me several days to finally realize that I have won a new car. I always thought if I ever won anything big like this I would jump up and down and scream for joy, but I was speechless and the fact of winning just didn't sink in. You know; everyone else wins (not me!) and you just don't expect this to happen to you. This was big, really big, in my life experience.

Q:Tell me what sets your HME store apart?
Not only do we have in-home service, but we also have a large retail showroom. We have custom wheelchairs and rehab equipment and do in-home evaluations. Equipment setups in the home include beds and concentrators, and we also do in-home equipment repair. We also deliver incontinent diapers and nutrition and medical supplies to individual homes. We are well-known as the place to get custom rehab equipment and for having certified people getting the work done right.

Q: What have you learned from your experience in the HME industry?
It's all about providing the right equipment to those in need with disabilities and experiencing the change you see in their lives.

Q: Do you think the HME industry is changing?
Yes, in terms of quality standards, competitive bidding and reduced funding.

Q: How do you think the industry could be improved?
Mandatory enforcement of quality standards and lending manufacturers a helping hand when it comes to increasing their costs when we are experiencing reduced funding. Our profits continue to go down with each cost increase and we have no recourse to pass these increases along when dealing with the funding resources.

This article originally appeared in the January 2006 issue of HME Business.

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