Sleep therapy equipment maker 3B Medical has enhanced its cloud-based patient management portal, iCodeConnect, by integrating Patient TouchPoint, a patient-management and scheduling engine powered by CMB Solutions.
“Our Patient TouchPoint is extremely powerful and allows DMEs to more efficiently utilize their resources; to work smarter, not harder, by easily identifying patients with potential compliance issues very early on”, said Joe Toth, vice president of sales and marketing.
Patient TouchPoint works within a set of rule-based patient contact options, such as interactive voice response (IVR) calls, emails and text messages, which the provider can customize. These tools are initially used to welcome new patients, and on the third day are used to query how they are feeling. Negative responses are directly routed to the HME’s designated employee responsible for the patient.
On the seventh, 30th and 60th days the system automatically uploads compliance data. If any of the data indicates a potential compliance issue, Patient TouchPoint directly notifies the appropriate person. 3B’s Patient TouchPoint also includes patient coaching to help boost compliance.
“Studies have shown that positive reinforcement with patient coaching dramatically increases patient compliance,” Toth said. “The power of this system is that it can be uniquely customized for each patient or situation and is fully automated. It allows the DME to use its valuable, limited resources on the patients that need it most. Best of all, it is entirely free.”