The Compliance Team (TCT) has expanded enrollment for its web-based patient satisfaction reporting and benchmarking service to include all DMEPOS provider organizations whether accredited by The Compliance Team or by another Medicare approved accreditation organization.
In her email Canally disclosed the rationale behind her decision to expand the reach of TCT’s proprietary satisfaction reporting and benchmarking service.
“The Compliance Team was the first nationally recognized healthcare accreditation organization to require the submission of patient satisfaction surveys on a quarterly basis going back to 1998,” wrote TCT Founder and President Sandra Canally, RN, in a company email. “This likely makes TCT’s database the oldest and largest of its kind.
“Today, given Medicare’s and managed care’s emphasis on pay-for-performance and mandates for providers to prove their quality claims, we believe the time is right to expand our electronic benchmarking service to include all DMEPOS providers; not just those accredited by TCT,” she added.
The Compliance Team made patient satisfaction reporting an integral part of its accreditation process since launching its Exemplary Provider accreditation program for DMEPOS in 1998. To date, the firm has collected, aggregated and benchmarked over 1.3 million patient satisfaction surveys while garnering 10 million standardized data points from providers based in all 50 states, Puerto Rico and the US Virgin Islands, according to Canally.
Officially launched on July 12, the online benchmarking service’s introductory subscription fee for non-TCT accredited providers is $249/year for the first location. Multiple site DMEPOS businesses are priced on a sliding scale.
Enrollees are given on-line access to standardized DMEPOS questionnaires that are utilized to conduct follow-up patient satisfaction phone surveys. The results are then uploaded to The Compliance Team’s national database for aggregation and peer benchmarking.
“Just as it has helped our Exemplary Provider accreditation clients, non-TCT accredited providers will find that our standardized benchmarked data sets will help them attract and maintain new referral sources and patients as well as desired managed care contracts,” Canally said.